Printing Problems

Fix Microsoft Word Cannot Print: Sending Printing Summary Error

Khadija Khan Sep 28, 2026 869 views

Question details

The user is unable to print documents from Microsoft Word in Microsoft 365, as the print process stalls on a specific error message.

How to Fix Microsoft Word Cannot Print in Microsoft 365

Product: Microsoft Word (Microsoft 365)
Device & OS: not provided
Scenario: Attempting to print a document from Microsoft Word.
Observed behavior: The printing process starts but hangs indefinitely on 'Sending a printing summary' alongside a small-margins warning. Reinstalling Office and restarting the printer did not resolve it.

Before you start

Before modifying system settings, verify that your printer is turned on, securely connected to your computer or network, and has sufficient paper and ink to complete the job.

Solution 1Recommended

Verify Default Printer and Test Alternative Applications

Check if the printing issue is isolated to Microsoft Word by testing another application and ensuring the correct default printer is selected.

Sometimes Windows routes print jobs to virtual printers or disconnected devices. Confirming the hardware connection through a simple app like Notepad helps determine if the issue lies with Microsoft 365 or the printer spooler.

Set the default printer

Go to Windows Settings > Bluetooth & devices > Printers & scanners. Click on your active printer and select 'Set as default'.

Test print with Notepad

Open Notepad, type a few test words, and press Ctrl + P to print. If this prints successfully, the issue is specific to Word.

Verify Default Printer and Test Alternative Applications

Application specific error: If Notepad or Excel prints successfully but Word does not, the problem is likely related to Word's internal configuration or document corruption.

Solution 2

Update Printer Drivers and Restart Services

Outdated or corrupted printer drivers can cause communication breakdowns with Microsoft 365.

Solution 3

Print as PDF and Repair Office Installation

Bypass the Word printing queue by exporting to PDF, and repair the Office suite to fix underlying software glitches.

Free Microsoft Office alternative

Try WPS Office to Print and Edit Word Documents Seamlessly

If Microsoft 365 continues to experience printing errors, WPS Office provides a lightweight, highly compatible alternative. You can easily open, edit, and print your Word documents without dealing with complex subscription issues or software hanging.

1. Download and install: Download WPS Office for free from the official website and complete the quick installation.
2. Open your document: Right-click your problematic Word document, select 'Open with', and choose WPS Office.
3. Print effortlessly: Click on 'Menu' in the top-left corner and select 'Print' (or press Ctrl+P) to instantly print your document.

Fully compatible with Microsoft Word (.docx) formatsLightweight installation with faster load times and no hangingBuilt-in PDF conversion and seamless printing toolsFree to use with a familiar, user-friendly interface

microsoft office alternative - wps office

Frequently Asked Questions

Why does Word show a small-margins warning before printing?

This warning occurs when your document's text or images extend beyond the printable area defined by your printer's physical hardware limitations. You can resolve this by going to the Layout tab and adjusting the margins to fit standard sizes.

Can a corrupted Word document prevent the printer from working?

Yes. If a specific document is corrupted, it can cause the print spooler to freeze on 'Sending a printing summary'. Try copying the content into a new, blank document and printing it again.

How do I use the Windows Printing Troubleshooter?

Go to Windows Settings > System > Troubleshoot > Other troubleshooters. Locate the 'Printer' option and click 'Run'. Windows will automatically scan for and attempt to fix common spooler and driver errors.

Document & File Issues