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Fix OneDrive Creating Shortcuts Instead of Downloading Shared Folders
Question details
The user needs to sync shared OneDrive folders to their local computer, but the client generates internet shortcuts instead of downloading the actual files.
- Product
- Microsoft OneDrive
- Device & OS
- not provided
- Scenario
- Adding a shared folder shortcut to OneDrive with the intention of syncing the files locally for offline access or file explorer management.
- Observed behavior
- OneDrive fails to sync the folder contents and instead creates an Internet shortcut URL that redirects the user to the web browser.
Ensure you have your Microsoft account credentials ready, as the current workarounds require logging into the web or mobile versions of OneDrive while Microsoft works on a patch.
Access Shared Folders via OneDrive Web
Since the desktop sync client is experiencing a known bug, accessing your files directly through the web browser is the most reliable workaround.
Microsoft has confirmed this is a known issue they are actively working to fix. Until the patch is deployed, you can bypass the local sync problem by managing your shared folders online.
Open your preferred web browser and navigate to the official OneDrive.com website.
Log in using the Microsoft account associated with the shared folders you are trying to access.
Click on 'Shared' in the left-hand navigation pane to view all the folders and files shared with your account.
If you need local copies of the documents, select the specific files or folders you need and click the 'Download' button at the top menu.
Use the OneDrive Mobile App
The OneDrive mobile application for Android and iOS is not affected by this desktop sync bug and can be used to view or download shared files safely.
Try WPS Office for Seamless Document Management and Cloud Sync
Tired of dealing with desktop sync bugs? WPS Office offers a free, lightweight, and user-friendly alternative with its own reliable WPS Cloud service. Enjoy seamless file syncing, easy sharing, and full compatibility with Microsoft Office formats without the synchronization headaches.
- 1. Download WPS Office: Visit the official WPS website and download the free installer for your operating system.
- 2. Install and launch: Run the installer and follow the simple on-screen instructions, then open WPS Office.
- 3. Sign in for cloud storage: Create a free account to activate WPS Cloud and easily sync your documents across all devices.
Frequently Asked Questions
Why is my OneDrive shared folder showing up as an internet shortcut?
This is a known bug currently affecting the Microsoft OneDrive desktop sync client. Instead of properly downloading the folder data, the application incorrectly creates a URL shortcut that redirects you to your web browser.
Will I lose my files because of this shortcut error?
No, your files are perfectly safe in the cloud. The issue only affects the local synchronization mechanism on your computer. You can still access, edit, and download all your files directly via OneDrive.com.
Do I need to delete the internet shortcuts on my computer?
No, you do not need to delete them. Microsoft has stated that once they release the official fix for this synchronization issue, the internet shortcut files on your computer will automatically convert back into normal synced folders.
Can I use another cloud service to edit my Office documents?
Yes. If you are experiencing ongoing sync issues, you can use alternatives like WPS Cloud integrated within WPS Office. It provides reliable cloud synchronization and remains fully compatible with all Microsoft Office file formats.
