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Fix OneDrive File Does Not Exist Error When Moving on Chromebook
Question details
Users are unable to move recently uploaded files to existing folders in OneDrive, receiving an erroneous message stating the file cannot be found.
- Product
- Microsoft OneDrive
- Device & OS
- Chromebook
- Scenario
- Attempting to move a recently uploaded file into an existing folder within the OneDrive interface.
- Observed behavior
- OneDrive displays a 'file does not exist' or 'file not found' error, blocking the move action, even though the file can still be opened and renamed successfully.
Ensure your Chromebook is connected to a stable internet network and that your Chrome browser is updated to the latest version before managing cloud files.
Submit Feedback and Use the Download Workaround
Since this is a known Microsoft bug under investigation, reporting it helps prioritize a fix. Meanwhile, you can bypass the error by downloading and re-uploading the files.
Microsoft has acknowledged this as an ongoing synchronization issue where the web interface fails to recognize the file's temporary state when moving it.
Go to https://onedrive.live.com/?action=feedback in your browser, log in, and provide details about the affected files, your Chromebook device, and how you uploaded them.
Right-click the recently uploaded file that is generating the error and select 'Download' to save it to your Chromebook's local storage.
Once safely downloaded, delete the stuck file from its current location in OneDrive.
Navigate to the exact folder where you wanted to move the file, click 'Upload', and select the file from your local Chromebook storage.
Try the OneDrive Android App
If the error is occurring in the Chrome web browser, switching to the Android version of OneDrive on your Chromebook may bypass the web-specific bug.
Use WPS Office for Reliable Cloud File Management
Tired of encountering synchronization bugs and file-not-found errors in OneDrive? WPS Office offers a lightweight, highly compatible alternative with its own reliable built-in cloud storage, perfectly optimized for Chromebooks and other devices.
- 1. Download WPS Office: Install WPS Office directly from the Google Play Store on your Chromebook.
- 2. Sign in to activate Cloud: Create or log in to your WPS account to instantly access your free WPS Cloud storage.
- 3. Manage files securely: Upload, move, and edit your documents directly within the WPS interface without syncing errors.
Frequently Asked Questions
Why does OneDrive say my file does not exist right after I upload it?
This is a known synchronization bug on Microsoft's end. The visual interface shows the file as uploaded, but the server has not fully registered its location for complex actions like moving it to a new directory.
Will I lose my file if this error occurs?
No. Despite the 'does not exist' error, the file is safely stored. Users report that these files can still be opened, viewed, and renamed without any data loss.
Does this issue only happen on Chromebooks?
While it is most frequently reported by users managing OneDrive via the Chrome browser on Chromebooks (ChromeOS), similar caching bugs can occasionally occur on other web platforms.
How can I organize my files if the Move function is broken?
The most reliable workaround is to download the file to your device's local drive, delete the cloud copy, and then upload the file directly into the folder where you want it to live permanently.
