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Fix OneDrive Files Not Opening on Samsung Galaxy S23
Question details
The user is unable to open shared OneDrive files on their Samsung Galaxy S23, despite having edit access and the files working normally on a laptop.
- Product
- Microsoft OneDrive
- Device & OS
- Android (Samsung Galaxy S23)
- Scenario
- Accessing and opening shared files via the OneDrive mobile app.
- Observed behavior
- Files display a moved, deleted, or permission error on the mobile app, even though the files still exist and open properly on a computer.
Verify that your Samsung Galaxy S23 is connected to a stable internet network and ensure you are logged into the exact same Microsoft account that was granted edit access to the shared files.
Unlink Your Samsung Account from OneDrive
Syncing conflicts between Samsung Cloud and Microsoft OneDrive frequently cause file access errors. Unlinking the accounts is a highly effective fix.
Samsung devices often link the native Samsung account with Microsoft OneDrive for gallery syncing. This connection can sometimes create permission bugs for shared files across different Microsoft accounts.
Go to the Settings app on your Samsung Galaxy S23 and tap your Samsung account profile name at the top of the menu.
Tap on 'Linked accounts' to view the services connected to your Samsung profile.
Select 'Microsoft' from the list, tap 'Unlink', and follow the on-screen prompts to disconnect the accounts.
Close and reopen the OneDrive app, then navigate to your 'Shared' tab to see if the files open successfully.
Clear the OneDrive App Cache
Clearing corrupted temporary data forces the app to fetch fresh file permissions from the server.
Access Files via Mobile Web Browser
If the mobile app is glitching, using the web version of OneDrive can serve as a temporary workaround to access your files.
Enjoy Seamless Cloud Document Editing with WPS Office
If you frequently encounter syncing bugs or permission issues with Microsoft apps on your Samsung device, consider switching to WPS Office. It is a lightweight, all-in-one suite that lets you effortlessly access and edit cloud documents without complex account linking.
- 1. Download WPS Office: Install WPS Office for free from the Google Play Store on your Samsung Galaxy device.
- 2. Link Cloud Storage: Open WPS Office, navigate to the 'Open' tab, and select 'Add Cloud Storage' to sign into your preferred cloud drive.
- 3. Access and Edit: Browse your cloud folders directly within WPS Office and tap any document to start editing instantly.
Frequently Asked Questions
Why does OneDrive say my shared file is moved or deleted when it isn't?
This error generally occurs due to app cache corruption, outdated app versions, or syncing conflicts between your linked Samsung and Microsoft accounts. It prevents the app from recognizing the correct server path.
Will I lose my photos if I unlink my Samsung account from Microsoft?
No, unlinking the accounts will not delete any existing photos or files from your phone or from your OneDrive storage. It simply stops new Samsung Gallery items from automatically syncing to Microsoft's cloud.
How do I check if my OneDrive app is updated on a Samsung Galaxy?
Open the Google Play Store, tap your profile icon at the top right, and select 'Manage apps and device'. Check the 'Updates available' section to see if OneDrive is listed, and tap 'Update' if it is.
