'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Fix OneDrive Files Not Saving as PDF or Printing on Mac and iOS
Question details
Users are unable to export or print files opened or downloaded from OneDrive on Apple devices, whereas locally stored documents work without issues.
- Product
- Microsoft Office, OneDrive
- Device & OS
- Mac (iMac), iOS (iPhone, iPad)
- Scenario
- Attempting to save a document as a PDF or send it to a printer directly from OneDrive.
- Observed behavior
- The print or export action fails for OneDrive files, but processes normally for files that are stored locally on the device.
Ensure your Apple device is connected to an active printer and that the OneDrive document is completely downloaded to your local cache before attempting to print.
Use the Mac System Print Dialog to Save as PDF
Bypass application-specific export errors by utilizing the native Apple printing subsystem to generate your PDF.
Often, cloud-synced files encounter permission errors when trying to use built-in app export tools. Using the system-level print dialog circumvents these restrictions.
Open your problematic OneDrive document on your Mac, navigate to the top menu bar, click on 'File', and select 'Print'.
In the print dialog box that appears, look for the 'PDF' dropdown menu located in the bottom-left corner.
Click the dropdown, select 'Save as PDF', choose your desired local destination folder, and click 'Save'.
Download the File Locally Before Printing on iOS
Force the file to save directly to your iPhone or iPad storage to clear cloud-sync printing conflicts.
Easily Export and Print Cloud Files with WPS Office
WPS Office provides a highly compatible and integrated solution for opening files from cloud storage and instantly exporting them to PDF or sending them to your printer without system conflicts.
- 1. Install WPS Office: Download and install WPS Office on your Mac or iOS device from the official website or App Store.
- 2. Open Cloud Document: Launch WPS Office, connect your cloud storage account, and open the document you wish to print or save.
- 3. Export to PDF: Click on 'Menu' (or 'File' on Mac) and select 'Export to PDF' to save it locally without system errors.
- 4. Print Document: Alternatively, select 'Print' from the menu to send the document directly to your connected printer.
Frequently Asked Questions
Why do my local files print but OneDrive files fail to print on Mac?
This usually occurs because files opened directly from the OneDrive cloud might not fully download to the local cache, or they lack the necessary system permissions to spool to the Mac printing subsystem.
How can I resolve persistent printing issues with Microsoft Office for Mac?
If using 'Save as PDF' from the Print menu does not work, you may need to reset your Mac printing system. Go to System Settings > Printers & Scanners, right-click the printer list, and select 'Reset printing system'.
Where is the PDF option located in the Mac print dialog?
In the standard Mac print dialog box (accessed by clicking File > Print), the PDF option is a small dropdown button located in the bottom-left corner of the window.
