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Fix OneDrive Folders Missing in Safari After macOS Sequoia Upgrade
Question details
Users are unable to see their OneDrive folders and files when accessing the web interface through Safari after a recent operating system update.
- Product
- Microsoft OneDrive, Apple Safari
- Device & OS
- macOS Sequoia
- Scenario
- Accessing the OneDrive web application through the Safari browser post-macOS Sequoia upgrade.
- Observed behavior
- OneDrive folder names and files are entirely missing or invisible on the webpage. Refreshing the browser page does not resolve the display issue.
Verify that your Mac is currently running macOS Sequoia and ensure you have an alternative web browser (like Google Chrome or Microsoft Edge) installed to test the web interface.
Use an Alternative Web Browser or the OneDrive Desktop App
Bypass the Safari compatibility bug by using a different supported web browser or switching to the dedicated Mac desktop application.
This is a known rendering issue affecting OneDrive and other Microsoft web applications when accessed specifically via Safari after the macOS Sequoia update. Changing your access method bypasses the browser-specific glitch.
Launch an alternative browser such as Microsoft Edge, Mozilla Firefox, or Google Chrome on your Mac.
Navigate to the OneDrive website in the new browser, sign in with your Microsoft credentials, and verify that your folders are now visible.
Alternatively, open the Mac App Store, search for 'Microsoft OneDrive', and install the desktop app to sync your files directly to Finder without relying on a web browser.
Check Service Health and Contact Microsoft Support (For Administrators)
Microsoft 365 administrators should verify if this is an officially recognized ongoing service incident and open a technical support ticket if necessary.
Try WPS Office for Seamless Cross-Platform File Syncing
If you are experiencing continuous compatibility issues with Microsoft cloud services on your newly updated Mac, consider switching to WPS Office. It provides a lightweight, fully compatible alternative with built-in WPS Cloud storage that works flawlessly on macOS, without relying on problematic browser interfaces.
- 1. Download WPS Office: Visit the official WPS website and download the Mac version of WPS Office.
- 2. Sign in to WPS Cloud: Launch the application and sign in with your email to activate the built-in WPS Cloud.
- 3. Upload and Sync Files: Drag and drop your documents into the WPS Cloud workspace to safely sync them across all your devices.
Frequently Asked Questions
Why does macOS Sequoia cause OneDrive folders to disappear in Safari?
This is typically caused by a known compatibility bug between the newly updated Safari browser engine in macOS Sequoia and Microsoft's web applications, preventing the correct rendering of the HTML file lists.
Will my OneDrive files be deleted if they don't show up in Safari?
No, your files are completely safe in the cloud. The issue is only a display glitch in the Safari browser. You can still view, edit, and download your files using another browser like Chrome or by using the OneDrive desktop app.
When will Microsoft and Apple fix this OneDrive Safari issue?
While an exact timeline isn't provided, Microsoft administrators can monitor the Service Health dashboard. Usually, these browser-specific compatibility bugs are resolved in subsequent minor updates for Safari or through patches applied to the OneDrive web portal.
Can I use WPS Office to edit my existing Microsoft OneDrive documents on Mac?
Yes, WPS Office is highly compatible with Microsoft Word, Excel, and PowerPoint formats. You can download your files from OneDrive and seamlessly edit them using WPS Office on your Mac without format disruption.
