OneDrive File Issues

Fix OneDrive for iPad Hangs and Cannot Stream Media After Update

Maira Mehtab Sep 22, 2026 869 views

Question details

Users are experiencing issues where the OneDrive app on iPad hangs or fails to stream media files following a recent app update.

Product: Microsoft OneDrive
Device & OS: iPadOS
Scenario: Attempting to open the OneDrive app or stream media files on an iPad after installing the latest app update.
Observed behavior: The application hangs, freezes, or fails to stream media content, even though the same files continue to work perfectly on Android or desktop devices.

Before you start

Ensure your iPad is connected to a stable and fast Wi-Fi or cellular network, as poor connectivity can sometimes mimic app freezing and cause media streaming failures.

Solution 1Recommended

Check Requirements and Update iPadOS

Outdated system software often causes compatibility issues with recently updated apps. Ensure your iPadOS meets the minimum requirements for the latest OneDrive version.

Recent updates to the OneDrive app may require a newer operating system. For instance, some users report that the latest version of OneDrive requires iPadOS 17 or later.

Check iPadOS Version

Go to 'Settings' > 'General' > 'About' to check your current iPadOS version and determine if your iPad model supports iPadOS 17 or higher.

Update System Software

Navigate to 'Settings' > 'General' > 'Software Update' and install any available iPadOS updates.

Force Restart OneDrive

Swipe up from the bottom of the screen to open the App Switcher, swipe up on the OneDrive card to force close it, and then reopen the app.

Solution 2

Reinstall the OneDrive App

If updating your system doesn't resolve the issue, a clean installation can fix corrupted cache or malfunctioning app data from the previous update.

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1. Download the App: Open the App Store on your iPad and search for 'WPS Office'.
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Frequently Asked Questions

Why does OneDrive require iOS 17 or later on my iPad?

Microsoft periodically updates minimum system requirements to support new features, enhance app security, and maintain overall performance. This means older iPadOS versions eventually lose support for the newest updates.

Can I access my OneDrive media files if the iPad app keeps crashing?

Yes, you can temporarily access your files by logging into the OneDrive website via the Safari browser on your iPad, or by using a desktop or Android device where the issue is not present.

How do I report persistent OneDrive bugs to Microsoft?

You can report unresolvable issues by opening the OneDrive app, navigating to 'Me' > 'Help & Feedback', and selecting 'Report a problem'. Be sure to include your exact iPad model, iPadOS version, OneDrive app version, and details of the specific media files failing to stream.

Document & File Issues