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Fix OneDrive Manage Backup Not Showing All Folders
Question details
The user is unable to find specific custom folders within the OneDrive Manage Backup settings and needs a way to control which folders sync to the local device without causing data loss in the cloud.
- Product
- Microsoft OneDrive
- Device & OS
- not provided
- Scenario
- Attempting to manage local storage and sync preferences by selecting specific folders to synchronize with the desktop.
- Observed behavior
- The Manage Backup option only displays standard system folders and fails to provide controls for selective synchronization of custom folders.
Ensure you are signed into the OneDrive desktop application and have a stable internet connection so that your synchronization settings update correctly.
Use Selective Sync via the Choose Folders Option
Since the Manage Backup feature is strictly for system folders, you must use the Choose Folders settings to select which custom folders sync to your local device.
Microsoft designed the 'Manage Backup' feature exclusively for standard Windows folders (Desktop, Documents, and Pictures). It does not scan or list custom folders created directly inside your OneDrive directory.
To control the synchronization of your custom folders and free up local storage space, you need to use the selective sync settings found under your account preferences.
Click on the OneDrive cloud icon located in your Windows taskbar (system tray) or Mac menu bar, then click the gear icon and select 'Settings'.
In the Settings window, go to the 'Sync and Backup' tab or the 'Account' tab, depending on your OneDrive version.
Locate and click the 'Choose folders' button to open the selective synchronization menu.
Uncheck any folders that you do not want to download to your current device, then click 'OK' to apply your changes.
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Frequently Asked Questions
Why does Manage Backup only show Desktop, Documents, and Pictures?
The Manage Backup feature is specifically designed by Microsoft to protect critical Windows system folders. It is not built to manage or display custom folders created within your main OneDrive directory.
Will unchecking a folder in OneDrive delete my files permanently?
No, unchecking a folder in the 'Choose folders' menu only removes the local downloaded copy from your device to free up storage space. Your files are kept safe and remain accessible via OneDrive online.
How do I access folders that I stopped syncing to my computer?
You can view, download, or edit files from unsynced folders at any time by logging into your OneDrive account through a web browser or by using the OneDrive mobile app.
Why does clicking Manage Storage open OneDrive online instead of local settings?
The Manage Storage option is designed to show you a breakdown of your overall cloud quota and subscription details on the web. To manage local device synchronization, you must use 'Choose folders' inside the desktop app settings.
