OneDrive File Issues

Fix OneDrive Search Results Missing Tile View and File Extensions

Maira Mehtab Sep 27, 2026 868 views

Question details

Users are experiencing inconsistencies with OneDrive search results, including missing Tile views, missing file extensions, and incomplete results. In Safari, the search results area may appear completely blank until the browser window is manually resized.

Product: Microsoft OneDrive
Device & OS: not provided
Scenario: Searching for files within the OneDrive web interface across different browsers.
Observed behavior: Search results lack the Tile view option and do not display file extensions. Safari users observe a blank search results area that only populates after resizing the browser window.

Before you start

Before proceeding, try clearing your browser cache or opening OneDrive in a private or incognito window to rule out basic caching issues.

Solution 1Recommended

Open a Support Ticket via Microsoft 365 Admin Center

Since this is likely a UI update or bug on Microsoft's end, the most effective solution for OneDrive for Business users is to have a tenant administrator investigate the issue with Microsoft Support.

Forum moderators and community staff cannot restore previous interfaces or fix core rendering bugs. Escalating the issue through official tenant logs allows the support team to investigate the specific backend changes affecting your search layout.

Contact your Tenant Administrator

Reach out to your organization's IT department or the person who manages your Microsoft 365 subscription.

Navigate to the Admin Center

Have the administrator log into the Microsoft 365 admin center at admin.microsoft.com.

Open a New Service Request

Click on 'Support' in the left-hand navigation menu, then select 'Help & support' to open a new support ticket.

Provide Detailed Information

Include the specific browsers used (Safari, Firefox), the symptoms (missing Tile view, missing extensions), and attach screenshots of the blank results area to help the support team analyze the tenant logs.

Submit Feedback: In addition to the support ticket, consider submitting feedback directly through the Microsoft 365 feedback portal to raise awareness of this UI change among the development team.

Solution 2

Apply Temporary Browser Workarounds

Use these immediate workarounds to continue accessing your search results while waiting for a permanent fix from Microsoft.

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Frequently Asked Questions

Why did the Tile view disappear from my OneDrive search results?

The disappearance of the Tile view is often due to server-side interface updates or bugs rolled out by Microsoft. Community moderators cannot restore it, so it requires an official support ticket from a tenant administrator to investigate the UI change.

How can I fix the blank search results in Safari?

This is a known rendering glitch in Safari. You can temporarily fix it by manually resizing your browser window, which forces the page layout to refresh and reveal the hidden search results.

Can I force OneDrive to show file extensions in search?

If file extensions are missing from search results due to a recent web interface update, there is no direct toggle to force them back on in the search view. Using a different browser or opening a support ticket through the Microsoft 365 admin center are the best courses of action.

Does this search issue affect both personal and business OneDrive accounts?

While similar UI changes can affect both, the troubleshooting steps for this specific missing Tile view and extension issue emphasize OneDrive for Business, where tenant logs must be reviewed by Microsoft support.

Document & File Issues