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Fix OneDrive Shared Folders Appearing as Internet Shortcuts on Mac and Windows
Question details
Users are experiencing an issue where shared OneDrive folders appear as internet shortcuts instead of standard syncable folders, preventing normal file access.
- Product
- Microsoft OneDrive
- Device & OS
- Windows and macOS
- Scenario
- Accessing and syncing shared folders within the Microsoft OneDrive desktop application.
- Observed behavior
- Shared folders display as URL internet shortcuts rather than standard file folders, effectively stopping local file synchronization.
Verify your internet connection and ensure your OneDrive application is logged in with the correct Microsoft account before beginning troubleshooting.
Access Shared Folders via OneDrive Web and Await Microsoft Update
Since this is a known Microsoft issue, the primary workaround is using the web version while waiting for a patch.
Microsoft has acknowledged that OneDrive shared folders appearing as internet shortcuts is a known issue. According to official support, these shortcuts will gradually be restored to actual folders in a future update.
Open your web browser and navigate to the official OneDrive website. Log in with your Microsoft account credentials.
Click on the 'Shared' tab on the left-hand navigation menu to view files and folders shared with you.
You can view, edit, or manually download the necessary files directly from the web interface until the desktop sync issue is resolved.
Remove and Re-add the Shared Folder to Your OneDrive
Sometimes removing the broken shortcut and re-adding the shared folder can temporarily force a proper sync.
Switch to WPS Office for Reliable Cloud Document Sharing
Tired of syncing errors and broken shortcuts? WPS Office offers a free, lightweight alternative to Microsoft Office, featuring built-in WPS Cloud for seamless document collaboration and file sharing without the hassle of unreliable third-party sync clients.
- 1. Download WPS Office: Visit the official WPS website and download the free version for your Windows or Mac device.
- 2. Create an Account: Sign in to activate your free WPS Cloud storage space for natively syncing your documents.
- 3. Share Documents Securely: Save your files to WPS Cloud and use the built-in share button to generate a reliable collaboration link.
Frequently Asked Questions
Why do my OneDrive shared folders suddenly look like internet shortcuts?
This is a known Microsoft OneDrive issue affecting macOS and Windows desktop clients. A server-side bug causes the system to generate URL web shortcuts instead of creating standard local folders during the sync process.
Can I still access my files if they appear as shortcuts?
Yes, double-clicking the shortcut will usually open the folder in OneDrive for Web. You can still view, edit, and download your files through the web browser.
How do I permanently fix the OneDrive shortcut issue?
Since this is a backend issue recognized by Microsoft, users must wait for an official update. Microsoft has stated that the shortcuts will automatically be restored to normal folders in a future patch.
Does this sync issue affect files shared from OneDrive Business accounts?
The issue primarily affects OneDrive for home users when syncing shared folders to their local 'My files' directory, though enterprise users may occasionally experience similar syncing delays.
