OneDrive File Issues

Fix OneDrive Videos Not Playing Fullscreen on Samsung Galaxy

Maira Mehtab Sep 22, 2026 869 views

Question details

The user is trying to view PC-recorded videos via the OneDrive mobile app, but the media fails to display in fullscreen mode.

Product: Microsoft OneDrive
Device & OS: Samsung Galaxy S24 (Android)
Scenario: Playing videos recorded on a PC and uploaded to OneDrive using the Android mobile application.
Observed behavior: Videos only display partially on the mobile screen instead of expanding to play in fullscreen mode.

Before you start

Before proceeding, ensure your Samsung Galaxy device is running the latest operating system update and that the OneDrive app is updated to its most recent version via the Google Play Store.

Solution 1Recommended

Clear OneDrive Cache and Sign In Again

Resetting the OneDrive app and clearing cached login information can resolve temporary display and playback glitches.

Mobile applications often store temporary cache data that can become corrupted over time, leading to improper video scaling and playback issues. Clearing this data forces the app to refresh its playback environment.

Open App Settings

Navigate to the Settings app on your Samsung Galaxy S24, scroll down, and tap on 'Apps'.

Locate OneDrive

Find and select 'OneDrive' from the list of installed applications.

Clear Cache and Data

Tap on 'Storage', then select 'Clear Cache'. You can also choose to 'Clear Data' to reset cached login information.

Sign In and Test

Open the OneDrive app, sign back into your Microsoft account, and attempt to play the video again to see if fullscreen works.

Solution 2

Review Game Capture Settings and Re-upload

If only specific game recordings are affected, the issue may stem from incompatible screen-capture settings or resolutions.

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Frequently Asked Questions

Why won't my videos play in fullscreen on the OneDrive Android app?

This issue is commonly caused by an outdated app version, corrupted temporary cache data, or incompatible video aspect ratios generated by the PC screen recording software.

Does clearing the OneDrive app data delete my cloud files?

No, clearing the app data or cache from your device's settings only removes temporary local files and login information. Your actual videos and documents remain safely stored in your OneDrive cloud account.

What video formats are fully supported by OneDrive on Android?

While OneDrive supports various formats, MP4 files encoded with H.264 video and AAC audio offer the highest compatibility and most reliable playback performance on Android devices.

Document & File Issues