Fix Scrolling Issue Template Gallery in PowerPoint on Windows

If your workflow is blocked, confirm the account and app context, then follow the ordered fixes below.

Problem Description: Scrolling Issue Template Gallery

Scrolling Issue with Template Gallery is the issue affecting PowerPoint. The issue occurs when attempting to try to scroll with the mouse and scrollbar the scrolling is very laggy and stuttering.

Quick Answer for Template Issues Quick Fix

Template Issues may be caused by permissions, synchronization state, file format, versioning, or damage to the individual file. Preserve the original data and work on a copy before changing or replacing it.

Likely Causes Behind Office Failure Patterns

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger template issues.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Restoring Office After Errors

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. Create a backup copy and confirm whether the problem occurs in the desktop app, web app, or both.

2. Check the file name, path length, format, permissions, synchronization status, and available storage.

3. Open a new blank file in PowerPoint and repeat the action to determine whether the problem is file-specific.

4. Use version history, the recycle bin, Open and Repair, or an earlier backup before replacing the original file.

Alternative Solutions for Fallback Options for Template Issues

1. Retry the Microsoft-side steps after restarting the app and device.

2. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

3. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: Editing Files in WPS During Template Issues

WPS Presentation can recreate a local template when the requirement concerns reusable formatting, styles, layouts, or placeholders. Microsoft-specific macros, add-ins, and theme behaviors may require additional testing.

You can apply this workaround directly in WPS Office:

1. Open the source file in WPS Presentation and remove content that should not appear in new documents.

2. Configure the required styles, fonts, page or slide settings, headers, footers, and placeholders.

3. Save the file as a reusable WPS template or a clean Office-format master copy.

4. Create a new file from the template and verify the result again in Microsoft Office before distribution.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Smooth Office Device Transfers

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Work on copies and keep version history enabled when available.

FAQs About Template Issues Help Topics

Can WPS Office fix this template issues issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Office before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.