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Fix SharePoint Page Analytics Like or Dislike Response Not Saving
Question details
Users experience an issue where selecting Like or Dislike on the page analytics prompt fails to save and disappears after refreshing the site page.
- Product
- Microsoft SharePoint
- Device & OS
- not provided
- Scenario
- Interacting with the 'Do you like using page analytics?' prompt on a SharePoint intranet site page.
- Observed behavior
- The selected Like or Dislike response fails to persist across multiple pages and tenants, disappearing immediately after the page is reloaded.
Verify your permissions on the SharePoint site and ensure you are logged in with a Microsoft 365 account that has administrative privileges, as resolving this issue requires tenant-level support access.
Report the Backend Issue via Microsoft 365 Admin Center
Since this is a known global service or backend issue affecting multiple tenants, a Microsoft 365 administrator must escalate it by submitting a support ticket to Microsoft.
Testing confirms that this behavior is reproducible across different environments and is not caused by local site configurations. Therefore, it requires Microsoft's engineering team to apply a backend fix.
Navigate to the Microsoft 365 admin center in your browser and sign in using an account with global administrator privileges.
On the left-hand navigation pane, click on 'Support', and then select 'Help and support' from the dropdown.
Click on 'Contact support' and provide detailed information about the issue. Be sure to include the affected SharePoint site URLs, exact timestamps, tenant details, and the specific steps to reproduce the disappearing likes.
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Frequently Asked Questions
Why do my likes disappear on SharePoint page analytics?
This behavior is typically caused by a backend syncing problem or a global service disruption within SharePoint Online, which prevents the system from properly saving your response to the server.
Can a regular user fix the SharePoint analytics response issue?
No. Because this is a tenant-wide backend issue rather than a simple site setting, it requires a Microsoft 365 administrator to open a support ticket with Microsoft to resolve it globally.
Where can I find page analytics in SharePoint?
Page analytics can usually be found by navigating to a published SharePoint site page and clicking the 'Analytics' button at the top command bar. This opens a panel displaying page viewers, views, and engagement metrics.
