Fix SharePoint Quick Access Context Menu Options in Wrong Order
Question details
Users report that context menu options for SharePoint and OneDrive folders in Windows Quick Access appear in the incorrect order, causing accidental folder unpinning.
- Product
- Microsoft OneDrive and SharePoint
- Device & OS
- Windows
- Scenario
- Right-clicking a synchronized SharePoint or OneDrive folder pinned to the Quick Access sidebar in Windows File Explorer.
- Observed behavior
- The 'Open in new window' and 'Unpin from Quick Access' options are swapped in the context menu. Clicking the first option unintentionally unpins the folder instead of opening it.
Ensure your Windows operating system and Microsoft OneDrive desktop client are fully updated to the latest versions, as Microsoft frequently releases patches for File Explorer integration bugs.
Update Windows and OneDrive Client
Check for system and client updates that may contain a hotfix for this known File Explorer context menu glitch.
Since this is a recognized product issue affecting synchronized folders, Microsoft may deploy a fix through standard update channels. Keeping your system up to date is the first step in resolving integration errors.
Press the Windows key + I to open Settings. Navigate to 'Windows Update' on the left sidebar and click 'Check for updates'. Install any pending updates and restart your computer.
The OneDrive client usually updates automatically. To manually trigger an update, download the latest release from the official Microsoft OneDrive website and run the installer.
Report the Issue via Microsoft 365 Support
Escalate the bug to your IT administrator or Microsoft Support so it can be investigated with proper diagnostic tools.
Use Alternative Navigation Workarounds
Avoid using the faulty right-click context menu options until Microsoft releases a permanent fix for the synchronized folders.
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Frequently Asked Questions
Why does clicking 'Open in new window' unpin my SharePoint folder?
This is a known Microsoft bug affecting synchronized SharePoint and OneDrive folders in Windows Quick Access, where the underlying commands for the context menu options are incorrectly mapped or swapped.
How can I restore a folder if I accidentally unpinned it from Quick Access?
Open File Explorer and navigate to the original location of your SharePoint or OneDrive folder. Right-click the folder and select 'Pin to Quick Access' to restore it to your sidebar.
Does this context menu issue affect local folders as well?
No, this specific bug typically only affects cloud-synchronized folders (like Microsoft OneDrive and SharePoint) that are pinned to the Windows Quick Access sidebar.
