Fix Acrobat Pro 2017 SharePoint Check-In and Check-Out Not Working
Question details
The user needs to fix an issue where Adobe Acrobat Pro 2017 fails to check in, check out, or save PDFs to SharePoint 2010 after upgrading.
- Product
- Adobe Acrobat Pro 2017, SharePoint 2010
- Device & OS
- not provided
- Scenario
- Attempting to use SharePoint document management features after upgrading from Acrobat Pro X to Acrobat Pro 2017.
- Observed behavior
- SharePoint integration stops working; PDF files can no longer be checked in or out, and edited documents fail to save back to the SharePoint server.
Ensure you have an active internet connection and administrative privileges on your computer to download and install necessary software updates.
Update Adobe Acrobat Pro 2017 to the Latest Version
Installing the latest software updates often resolves compatibility bugs between Acrobat 2017 and SharePoint servers.
Software upgrades can sometimes introduce temporary bugs with legacy server systems like SharePoint 2010. Running the built-in update tool ensures your application has the latest patch releases which often fix these integration failures.
Launch Adobe Acrobat Pro 2017 on your computer.
Navigate to the top menu bar, click on 'Help', and select 'Check for Updates' from the dropdown menu.
Follow the on-screen prompts to download and install any available updates for the software.
Restart your computer after the installation finishes, then open a PDF from SharePoint to test the check-in and check-out workflow.
Verify Compatibility and IT Policies
Ensure that your specific build of Acrobat 2017 is fully compatible with SharePoint 2010 and your current web browser.
Edit and Manage PDFs Easily with WPS Office
If Acrobat SharePoint integration continues to fail, use WPS Office as a lightweight, comprehensive solution to edit PDF documents and save them directly to your local synced cloud folders.
- 1. Open PDF in WPS: Launch WPS Office and click 'Open' to select your PDF document from your synced SharePoint or cloud drive folder.
- 2. Edit the Document: Navigate to the 'Edit' tab to easily modify text, insert images, or add annotations to your PDF.
- 3. Save and Sync: Click 'Save' or press Ctrl+S. The changes will automatically sync back to your server via your local cloud directory.
Frequently Asked Questions
Why did upgrading to Acrobat Pro 2017 break my SharePoint 2010 integration?
Software upgrades often introduce new security protocols or deprecate legacy plugins. Acrobat Pro 2017 may require specific updated patches or browser add-ons to communicate properly with older platforms like SharePoint 2010.
How do I check the exact build version of my Acrobat Pro 2017?
Open Adobe Acrobat Pro 2017, click on 'Help' in the top menu bar, and select 'About Adobe Acrobat Pro'. A dialog box will appear displaying the exact version and build number.
Can I manually download Acrobat 2017 updates without using the application?
Yes, if the in-app updater is not working, you can visit the official Adobe software and product updates page via your web browser to download the specific installers and patches for your software.
What should I do if updating Acrobat does not fix the SharePoint check-out issue?
If updating fails, the issue may be related to browser incompatibility, disabled add-ons, or strict organizational IT policies blocking the connection. Try accessing SharePoint via a different browser or consult your IT administrator for policy reviews.
