How to Fix Adobe Acrobat Pro 2017 Saving Slowly and Not Responding
Question details
User experiences significant lag, freezing, and 'Not Responding' errors when trying to save documents or prepare forms.
- Product
- Adobe Acrobat Pro 2017
- Device & OS
- Windows
- Scenario
- Saving files, using the Save As function, preparing forms, opening dialogs, and rendering PDF documents.
- Observed behavior
- The application takes several minutes to process save commands, performs slowly across various features, and frequently hangs with a 'Not Responding' status.
Before modifying your application preferences, ensure all unsaved PDF work is backed up locally to a separate folder, and close any unnecessary background applications to free up system memory.
Disable Online Storage Options and Repair Installation
Turning off Acrobat's default connection to online storage services often resolves freezing and slow save times by preventing network timeouts.
By default, Adobe Acrobat attempts to connect to online storage solutions when opening or saving files. If network issues occur, this causes the application to hang.
Open Adobe Acrobat Pro 2017, click on the 'Edit' menu at the top, and select 'Preferences'.
Select 'General' from the left-hand Categories pane. Uncheck both options related to online storage (typically labeled 'Show online storage when saving files' and 'Show online storage when opening files'), then click 'OK'.
Navigate to the 'Help' menu at the top of the screen and click 'Repair Installation'. Allow the process to complete.
Once the repair finishes, restart your Windows computer. Open Acrobat and test the 'Save As' feature to ensure the application responds normally.
Update Software and Check for Plug-in Conflicts
Outdated software versions or incompatible third-party plug-ins can cause severe performance issues when rendering documents.
Experience Lightning-Fast PDF Editing with WPS Office
If Adobe Acrobat continues to freeze or run slowly on your system, consider switching to WPS Office. WPS PDF is a lightweight, high-performance editor that opens, edits, and saves PDFs instantly without lagging or 'Not Responding' errors.
- 1. Download and Install: Download WPS Office from the official website and install it on your computer.
- 2. Open Your PDF: Launch WPS Office, click on 'Open', and select your PDF file. It will instantly load in the WPS PDF editor.
- 3. Edit and Save Flawlessly: Use the lightweight tool to edit, annotate, or prepare your forms, then hit 'Save' for a rapid, freeze-free experience.
Frequently Asked Questions
Why does Adobe Acrobat 2017 freeze when I click 'Save As'?
This commonly occurs because Acrobat defaults to checking Adobe Document Cloud or other integrated online storage services when you open the 'Save As' dialog. If your internet connection is slow or the Adobe servers time out, the application freezes and displays 'Not Responding'. Disabling these online storage options in the General Preferences usually eliminates the delay.
Will repairing my Acrobat installation delete my saved PDF files?
No, selecting 'Repair Installation' from the Help menu only scans the core application files and replaces any that are corrupted or missing. Your personal PDF documents, user settings, and saved data remain completely unaffected during this process.
How do I know if a third-party plug-in is making Acrobat run slowly?
You can isolate plug-in issues by holding down the 'Shift' key while launching Adobe Acrobat. This opens the application in a restricted mode that bypasses all third-party plug-ins. If the slow saving and freezing issues disappear in this mode, an incompatible or outdated plug-in is likely causing the problem.
