Fix SharePoint State Service Errors After Editing InfoPath Forms
Question details
Users encounter a Server State Service error when accessing a SharePoint list after its form has been customized using SharePoint Designer and published via InfoPath.
- Product
- SharePoint Server and InfoPath
- Device & OS
- not provided
- Scenario
- A user customizes a default SharePoint list form in SharePoint Designer, publishes it through InfoPath, and subsequently faces a State Service error upon loading the list.
- Observed behavior
- The SharePoint list fails to load, instead displaying a Server State Service error page indicating configuration or session state failures.
Verify your exact SharePoint Server version and copy the specific correlation ID or error code displayed on the screen, as this information is critical for server-side diagnosis.
Seek Support in SharePoint Development Communities
Because this issue is deeply tied to server-side configurations and InfoPath provisioning, escalating to specialized SharePoint engineers is the most effective approach.
State Service errors in SharePoint are typically caused by server-side misconfigurations, such as the State Service Application being stopped, unprovisioned, or lacking the necessary database connections. Standard users cannot fix this without farm administrator privileges.
Take a screenshot of the exact error message and copy the correlation ID displayed on the SharePoint error page.
Write down the specific customizations you made in SharePoint Designer and InfoPath before the error occurred.
Submit your issue to the Microsoft Q&A SharePoint development community or your internal IT administration team, providing the server version, form changes, and correlation ID.
Revert to the Default SharePoint Form
Temporarily disconnect the broken InfoPath form to restore general access to the SharePoint list while the server issue is investigated.
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Frequently Asked Questions
What is the State Service in SharePoint?
The State Service is a SharePoint shared service used by components like InfoPath Forms Services and SharePoint charts to store temporary data across HTTP requests. If it is not configured correctly, session-dependent features will fail.
How do SharePoint administrators fix the State Service?
Administrators typically fix this by running the Farm Configuration Wizard in Central Administration or using PowerShell cmdlets (like New-SPStateServiceDatabase and New-SPStateServiceApplication) to provision and bind the service.
Is InfoPath still supported in modern SharePoint environments?
InfoPath is considered a legacy product. Microsoft recommends migrating away from InfoPath and using Microsoft Power Apps for customizing forms in SharePoint Online and modern SharePoint Server environments.
Can WPS Office open InfoPath (.xsn) files?
No, InfoPath (.xsn) is a specialized XML-based format designed exclusively for Microsoft data-gathering forms. WPS Office focuses on standard productivity document formats like Word, Excel, PowerPoint, and PDF.
