Fix Word Documents Printing Blank Pages on Xerox WorkCentre 6027
Question details
The user needs to resolve an issue where printing a document from Microsoft Word results in a blank page being printed.
- Product
- Microsoft Word, Xerox WorkCentre 6027
- Device & OS
- not provided
- Scenario
- Attempting to print a Word document using a Xerox WorkCentre 6027 printer.
- Observed behavior
- The printer outputs a blank page, sometimes accompanied by a stack message, even though printing PDF files works normally.
Ensure your Xerox WorkCentre 6027 has sufficient toner, and verify that it can successfully print a test page or a PDF file to confirm the hardware is functioning correctly.
Transfer Content to a New Document and Change Fonts
Corrupted document formatting or unsupported fonts can cause Word to send blank or unrecognizable data to the Xerox printer.
Sometimes, the metadata within a specific Word document becomes corrupted, or the Xerox driver struggles to render certain custom fonts used in the file. Migrating the plain text to a fresh document and using a standard font often bypasses this communication error.
Open the problematic Word document, press Ctrl+A to select all the text, and press Ctrl+C to copy it.
Click File > New to open a blank Word document.
Right-click the blank page and select 'Keep Text Only' under the Paste Options to remove potentially corrupted formatting.
Select all the pasted text, change the font to a standard one like Arial or Calibri, and attempt to print the document again.
Verify Page Layout and Printer Settings
Incorrect paper size, margins, or conflicting printer properties can confuse the Xerox driver, resulting in blank pages.
Use 'Print to PDF' as a Workaround
If the printer driver continues to fail with Word, converting the document to a PDF first is a reliable workaround.
Print Your Documents Flawlessly with WPS Office
If Microsoft Word continues to struggle with your Xerox printer, try opening and printing your document using WPS Writer. It offers excellent compatibility with Word files and handles print spooling efficiently, often bypassing driver-specific glitches.
- 1. Download and install: Download WPS Office for free from the official website and install it on your computer.
- 2. Open your document: Right-click your problematic Word document, select 'Open with', and choose WPS Office.
- 3. Print the file: Click the Print icon in the top toolbar or press Ctrl+P, select your Xerox WorkCentre 6027, and click 'Print'.
Frequently Asked Questions
Why does my Xerox printer print PDFs correctly but Word documents blank?
This usually happens because Word and the printer driver communicate differently regarding fonts and layout data compared to PDF readers. A driver incompatibility, outdated Xerox software, or a corrupted Word font cache can cause this specific failure.
Can hidden text settings in Word cause blank printed pages?
Yes. If your document text is accidentally set to 'Hidden' and the option to print hidden text is disabled in Word's display options, the printer will process the pages but output them as blank. You can check this by going to File > Options > Display and reviewing the printing options.
How do I completely reinstall my Xerox WorkCentre driver to fix Word printing?
Go to 'Printers & scanners' in your Windows settings, select the Xerox WorkCentre 6027, and click 'Remove device'. Then, visit the official Xerox support website, download the latest driver package for your operating system, and follow the on-screen setup instructions to reinstall it.
