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How to Configure OneDrive Sync Reports on macOS
Question details
The user needs to configure and deploy OneDrive sync admin reports on a macOS machine using a property list (.plist) file.
- Product
- Microsoft OneDrive
- Device & OS
- macOS
- Scenario
- An IT administrator or advanced user is attempting to deploy administrative sync reporting for OneDrive across managed Mac devices.
- Observed behavior
- The goal state is the successful deployment of the EnableSyncAdminReports preference to the correct .plist path, allowing administrators to monitor sync health in the admin center.
Ensure you have administrative privileges on the macOS device and identify whether the OneDrive app was installed via the Mac App Store or as a standalone package, as this determines the correct configuration path.
Deploy EnableSyncAdminReports via .plist file
Configure the OneDrive sync reporting feature by modifying the appropriate property list (.plist) file based on your specific macOS installation method.
The .plist file contains the core OneDrive preferences for macOS. Deploying the EnableSyncAdminReports setting requires targeting the exact .plist file path, which varies depending on how the application was originally installed. Incorrect paths will result in the policy being ignored.
Determine if OneDrive was downloaded from the Mac App Store or deployed as a standalone PKG installer. This dictates the domain you must target.
For standalone installations, use the domain 'com.microsoft.OneDrive'. For Mac App Store installations, use the domain 'com.microsoft.OneDrive-mac'.
Use a Mobile Device Management (MDM) configuration profile or the 'defaults write' command in the macOS Terminal to set the 'EnableSyncAdminReports' key to true.
Check the Microsoft 365 Apps admin center dashboard to ensure the macOS device is properly reporting its sync health data.
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Frequently Asked Questions
Why aren't my Mac devices showing up in the OneDrive sync health dashboard?
This usually happens if the .plist file was deployed to the wrong domain path (e.g., using the standalone path for a Mac App Store installation) or if the devices haven't successfully completed a sync cycle since the policy was applied.
How do I test the EnableSyncAdminReports setting locally before deploying it via MDM?
You can use the Terminal application on your Mac and run the 'defaults write' command targeting the specific OneDrive domain to manually inject the preference, then monitor the Microsoft 365 Apps admin center to see if the device reports.
Does configuring OneDrive sync reports on macOS require a specific macOS version?
Microsoft recommends keeping macOS updated to one of the three most recent major releases to ensure full compatibility with the latest OneDrive client and MDM profile payloads.
Where can I get support for advanced OneDrive MDM deployment issues on macOS?
For complex deployment issues involving configuration profiles and sync reports, Microsoft recommends posting your queries in the OneDrive Management section of Microsoft Q&A or consulting the official Microsoft Learn documentation.
