OneDrive File Issues

How to Fix Grayed Out Share Icon in OneDrive On This Day

Maira Mehtab Sep 22, 2026 869 views

Question details

The user is unable to share photos from the On This Day feature in OneDrive because the Share icon is unresponsive.

Product: Microsoft OneDrive
Device & OS: not provided
Scenario: Attempting to share historical memories or photos using the On This Day feature in the OneDrive application.
Observed behavior: The Share icon for On This Day photos remains grayed out and has been completely unavailable for several days.

Before you start

Before proceeding with the troubleshooting steps, verify that your device has a stable internet connection, as sharing capabilities can be temporarily disabled when OneDrive is unable to communicate with the cloud servers.

Solution 1Recommended

Verify Network Connection and Clear App Cache

Switching your network and clearing the temporary cache can resolve minor syncing glitches that cause the Share icon to become grayed out.

Often, a stalled background sync or a corrupted temporary file can prevent interactive features like sharing from functioning properly. Clearing the cache forces the app to load fresh data.

Test a different network

Disconnect from your current Wi-Fi network and connect to a different one, or switch temporarily to cellular data to see if the issue is network-related.

Access app settings

Navigate to your device's Settings menu, find the Apps or Application Manager section, and select OneDrive from the list.

Clear the cache

Tap on Storage within the OneDrive app settings, then tap the 'Clear Cache' button. Do not select 'Clear Data' unless you intend to re-login.

Restart and check

Close the Settings app, relaunch OneDrive, navigate to the 'On This Day' section, and check if the Share icon is now active.

Solution 2

Reset the OneDrive Application

If clearing the cache does not restore the Share button, performing a full reset of the OneDrive app can fix deeper configuration and synchronization errors.

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Frequently Asked Questions

Why is the OneDrive Share icon grayed out?

A grayed-out Share icon generally means the file has not fully synced to your device, there is an active network disruption, or a temporary cache issue is preventing the app from activating the sharing functionality.

Will resetting the OneDrive app delete my files?

No, resetting the OneDrive application only clears the app's configuration settings and forces a fresh synchronization. All your files and photos remain safely stored in the cloud.

Can I share 'On This Day' photos without using the mobile app?

Yes. If the app is currently malfunctioning, you can access your OneDrive account via a web browser on any device. Navigate to the Photos section to view and share your memories directly from the web interface.

Document & File Issues