File Sharing Problems

How to Fix Microsoft Forms File Upload Question Not Working

John Wilson Sep 28, 2026 872 views

Question details

The user needs to fix a file upload question in Microsoft Forms that has stopped accepting attachments from respondents.

How to Fix Microsoft Forms File Upload Question Not Working

Product: Microsoft Forms
Device & OS: not provided
Scenario: Collecting file attachments from respondents via a Microsoft Forms survey or quiz.
Observed behavior: The file upload question fails to work, likely due to a corrupted upload question link or a missing destination folder in OneDrive or SharePoint.

Before you start

Verify that your Microsoft 365 account is active and that you have sufficient storage space in the associated OneDrive or SharePoint account where form attachments are saved.

Solution 1Recommended

Recreate the File Upload Question

Deleting the corrupted upload question and adding a new one will recreate the necessary folder structure in OneDrive or SharePoint.

When a file upload question is added to a form, Microsoft automatically creates a corresponding folder in OneDrive (for personal forms) or SharePoint (for group forms). If this destination folder is accidentally deleted, renamed, or if the connection corrupts, the upload feature will break.

Locate the broken question

Open your form in Microsoft Forms and locate the specific file upload question that is no longer working.

Delete the question

Click on the question to select it, then click the 'Trash' (Delete) icon located in the top right corner of the question box.

Add a new question

Click the 'Add new' button and select the drop-down arrow to reveal more question types.

Select File Upload

Choose 'File upload' from the list to create a fresh question.

Confirm folder creation

Review the storage prompt that appears and click 'OK' to allow Microsoft Forms to create a new destination folder in your OneDrive or SharePoint.

Previous Attachments are Safe: Files uploaded before the issue occurred are still safely stored in your OneDrive or SharePoint under the Apps > Microsoft Forms folder.

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Frequently Asked Questions

Where are Microsoft Forms file uploads stored?

For personal forms, uploaded files are stored in your OneDrive under Apps > Microsoft Forms. For group or team forms, they are stored in the default SharePoint document library for the group, also located under Apps > Microsoft Forms.

Can I restore a deleted destination folder in OneDrive?

Yes, if you accidentally deleted the destination folder, you can often restore it from your OneDrive or SharePoint Recycle Bin. However, deleting and recreating the question in Microsoft Forms is usually the fastest way to fix the broken upload link and resume data collection.

Why did my file upload question suddenly stop working?

This typically happens if the associated destination folder in OneDrive or SharePoint is moved, renamed, or deleted by a user. It can also occur due to temporary service glitches that corrupt the background link between the question and the storage location.

Document & File Issues