Printing Problems

How to Fix Microsoft Word Printing Text but Not Images on Canon Printers

Algirdas Jasaitis Sep 27, 2026 870 views

Question details

The user needs to fix an issue where Microsoft Word fails to print images on address labels.

How to Fix Microsoft Word Printing Text but Not Images on Canon Printers

Product: Microsoft Word, Canon PIXMA Printer
Device & OS: not provided
Scenario: Printing a document containing address labels and Christmas tree graphics directly from Microsoft Word.
Observed behavior: The text prints correctly, but the images are omitted from the printed page. The same document prints perfectly when converted to a PDF first.

Before you start

Before making changes to system settings or editing the Windows Registry, verify that your printer drivers are fully up to date and create a system restore point.

Solution 1Recommended

Isolate the Problem with Basic Troubleshooting

Determine if the issue is specific to the current document, the specific image, or the printer hardware.

Narrowing down the source of the problem is the safest first step. This ensures you do not change core application settings if the issue is only with one corrupted file.

Test with a different image

Insert a new, unrelated image into your current document and print it to see if the original image file is corrupted or in an unsupported format.

Test with a new document

Create a completely new Word document, insert an image, and print it to check if your original document is damaged.

Copy content to a new file

Press Ctrl + A to select all content in your problematic document, copy it (Ctrl + C), paste it into a blank Word document (Ctrl + V), and attempt to print again.

Test on another setup

If possible, open the document on a different computer or connect to another printer to rule out hardware or localized driver issues.

Isolate the Problem with Basic Troubleshooting

Solution 2

Reset Microsoft Word Settings and Global Template

Clear out the Word startup folders and recreate the Normal.dotm template to fix widespread printing glitches.

Solution 3

Reset Word Registry Keys

Rename Word registry keys to restore the software to its factory defaults if standard resets do not resolve the issue.

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Frequently Asked Questions

Why does my document print correctly as a PDF but not from Word?

When you convert a Word document to a PDF, the layout—including images and text—is flattened into a fixed format that printers can easily interpret. Word's native printing requires specific real-time rendering that can fail if Word settings are corrupted or if there is a miscommunication with the printer driver.

Is it safe to rename or delete the Normal.dotm file in Word?

Yes, it is entirely safe. It is recommended to rename it (e.g., to Normal.old) rather than delete it. When you restart Word, it detects that the file is missing and automatically generates a new, clean Normal.dotm file with default settings.

How do I check if my printer drivers are causing the missing images?

Try printing a document containing images from another application, such as WordPad, WPS Office, or a web browser. If it prints successfully from other apps, the driver is likely fine, and the issue is specifically isolated to Microsoft Word.

Document & File Issues