OneDrive File Issues

How to Fix OneDrive File Access Error 0x8007017C After Windows Update

Partner Editor Oct 1, 2026 868 views

Question details

Users are unable to access or copy files locally from OneDrive and are receiving error 0x8007017C after installing a recent Windows system update.

How to Fix OneDrive File Access Problems After Windows Update KB5039211

Product: OneDrive
Device & OS: Windows 10
Scenario: Attempting to open, sync, or copy local copies of cloud documents stored in OneDrive following a Windows system update.
Observed behavior: Files disappear from local folders, copying fails, and the system displays error code 0x8007017C. The system may also incorrectly suggest Work Folders as a fix even if it is not installed.

Before you start

Log into the official OneDrive website through your web browser to confirm that all your files are securely stored online before attempting to reset the app or uninstall any updates.

Solution 1Recommended

Temporarily Uninstall Windows Update KB5039211

Since the file access issues are directly triggered by this specific Windows update, rolling it back is the most effective way to restore normal OneDrive synchronization.

Windows 10 update KB5039211 has been identified as a cause for cloud file syncing bugs. Temporarily removing it will revert the sync engine to its previous stable state.

Open Windows Settings

Click the Start menu and select the gear icon to open Settings, then navigate to 'Update & Security'.

Access Update History

Under the Windows Update tab, click on 'View update history' and then select 'Uninstall updates' at the top of the page.

Uninstall the Problematic Update

Locate 'Update for Microsoft Windows (KB5039211)' in the list. Right-click on it, select 'Uninstall', and confirm your choice. Restart your computer once the process finishes.

Pause Updates: After restarting, consider pausing Windows updates for 7 days in the settings menu to prevent the problematic update from reinstalling automatically.

Solution 2

Reset the OneDrive Application

Resetting the OneDrive sync app can resolve synchronization glitches and clear broken local cache without affecting your cloud data.

Solution 3

Download Files Manually from OneDrive Web

If you urgently need access to your missing files while troubleshooting the update issue, download them directly via your web browser.

Free Microsoft Office alternative

Avoid Sync Errors with WPS Office and WPS Cloud

Tired of dealing with Windows updates breaking your document synchronization? WPS Office offers a lightweight, highly compatible alternative to Microsoft Office. With its own built-in WPS Cloud storage, you can seamlessly save, edit, and sync your documents across all your devices without relying on third-party integrations that are vulnerable to system update bugs.

1. Install WPS Office: Download and install the free WPS Office suite on your Windows PC.
2. Sign In to WPS Cloud: Create a free account or log in to instantly activate your WPS Cloud storage space.
3. Edit and Sync Safely: Open any existing Microsoft Office document and click 'Save' to securely sync it to the cloud without relying on OneDrive.

Built-in WPS Cloud for reliable, uninterrupted file synchronizationFully compatible with Microsoft Word, Excel, and PowerPoint formatsLightweight application that uses fewer system resourcesFamiliar user interface ensuring a seamless transition

microsoft office alternative - wps office

Frequently Asked Questions

Why am I getting error 0x8007017C in OneDrive?

Error 0x8007017C typically occurs when the cloud sync engine fails to execute Files On-Demand operations. It is a known compatibility issue triggered by specific Windows 10 system updates, such as KB5039211.

Will uninstalling the Windows update delete my OneDrive files?

No. Uninstalling a Windows update only reverts the system's operational files to an earlier state. Your personal documents and files, provided they are safely synced to the OneDrive cloud, will remain completely unaffected.

What should I do if my system prompts me to fix Work Folders?

If you receive prompts suggesting Work Folders as a fix but you do not have it installed, you can safely ignore the message. It is a false flag caused by the sync engine bug introduced in the recent Windows update.

Document & File Issues