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How to Fix OneDrive for Android Not Syncing Some Videos
Question details
Users are unable to automatically sync or manually upload certain videos from their Android device to OneDrive, despite having sufficient cloud storage and functional files.
- Product
- Microsoft OneDrive for Android
- Device & OS
- Android (e.g., Samsung Galaxy S24+)
- Scenario
- Attempting to automatically sync device media or manually upload large video files to the OneDrive cloud storage app.
- Observed behavior
- OneDrive successfully uploads photos and smaller videos but skips certain videos without displaying an error message, and manual upload attempts for these specific files fail silently.
Ensure your Android device has a stable Wi-Fi connection and that your Microsoft account has sufficient available storage space to accommodate large video files.
Adjust Android Battery and Background Data Restrictions
Prevent the Android operating system from restricting OneDrive's background processes, which is a common cause for large video uploads failing to complete.
Modern Android devices strictly manage background apps to save battery. If uploading a large video takes too long, Android might close OneDrive before the sync finishes.
Go to your Android device's Settings, tap on Apps, and select OneDrive from the list.
Tap on Mobile data & Wi-Fi and ensure that 'Background data' is toggled on to allow uploads while the app is minimized.
Go back, select Battery, and change the battery usage setting to 'Unrestricted' so the OS does not kill large video uploads.
Verify Camera Upload Settings and Update OneDrive
Ensure the app is explicitly configured to include videos in automatic backups and is running the latest version.
Rename the Video File and Upload Manually
Fix upload failures caused by complex file names, unsupported characters, or temporary file locks by renaming the media.
Manage Your Documents Effectively with WPS Office
While troubleshooting your OneDrive media syncing issues, consider switching to WPS Office for your document management. It offers a lightweight, highly compatible alternative to Microsoft Office with built-in reliable cloud storage.
- 1. Download and Install: Get WPS Office for free from the Google Play Store, iOS App Store, or official website.
- 2. Open Your Files: Open your existing Word, Excel, and PowerPoint files directly in WPS Office without worrying about format conversion.
- 3. Sync with WPS Cloud: Sign in to your free WPS account to automatically back up and sync your important documents across all your devices.
Frequently Asked Questions
Why does OneDrive skip certain videos on Android?
OneDrive often skips large videos if the Android operating system puts the app to sleep to save battery, if background data is restricted, or if the video file name contains unsupported characters.
What is the maximum file size for uploading to OneDrive?
OneDrive supports uploading individual files up to 250 GB. However, mobile network stability and device cache limits often cause uploads of files larger than a few gigabytes to fail on smartphones.
How can I force OneDrive to sync my Android gallery?
You can force a sync by opening the OneDrive app, going to the Photos tab, and swiping down to refresh. Alternatively, toggle 'Camera upload' off and back on in the settings to restart the scanning process.
