OneDrive File Issues

How to Fix OneDrive for iOS Cannot Rename Scanned Files

Khadija Khan Sep 27, 2026 870 views

Question details

The user is unable to type a new name immediately after scanning a document using the OneDrive iOS app, and experiences a glitch where the app unexpectedly selects the item above or below when attempting to rename files or folders.

How to Fix OneDrive for iOS Cannot Rename Scanned Files

Product: Microsoft OneDrive
Device & OS: iOS
Scenario: Scanning physical documents into digital files and attempting to organize or rename them within the iOS cloud storage application.
Observed behavior: The application prevents text entry for naming right after a scan is completed. Additionally, renaming existing files or folders randomly selects an adjacent item instead of the target file.

Before you start

Ensure your iOS device is connected to a stable internet network and that your documents are backed up locally or in another folder before attempting to update or modify the app.

Solution 1Recommended

Update the OneDrive App to the Latest Version

Updating the application is the most effective way to resolve known bugs and glitches related to file renaming and scanning functionalities.

Microsoft frequently releases patches for known iOS app issues. Since the inability to rename scanned files is a documented bug, installing the latest update often contains the necessary fix for both the scanning text-entry issue and the unexpected file selection behavior.

Open the App Store

Unlock your iOS device and tap on the App Store icon from your home screen.

Search for OneDrive

Tap the search icon at the bottom right, type 'Microsoft OneDrive' into the search bar, and select the official app.

Install the Update

If an 'Update' button is available, tap it to download and install the latest version. Once finished, relaunch the app and test the scanning and renaming functions.

Update the OneDrive App to the Latest Version

Tip: Enable automatic updates in your iOS settings to ensure your Microsoft applications always have the latest bug fixes.

Solution 2

Report the Issue and Submit Diagnostic Logs

Reporting the bug directly through the app allows Microsoft Support to collect specific device logs and investigate persistent renaming errors.

Free Microsoft Office alternative

Try WPS Office for Reliable Mobile Scanning and File Management

If OneDrive bugs are interrupting your mobile workflow, WPS Office offers a powerful, lightweight alternative. Enjoy a built-in document scanner, seamless file management, and robust cloud storage without the frustrating renaming glitches.

1. Install WPS Office: Download and install the free WPS Office application from the iOS App Store.
2. Open the Document Scanner: Launch the app, tap the '+' icon at the bottom of the screen, and select 'Scanner' to capture your document.
3. Scan and Rename Without Glitches: Take a photo of your physical document, immediately enter your desired file name using the prompt, and save it securely to your device or WPS Cloud.

Built-in document scanner with instant renaming and PDF saving capabilitiesFully compatible with Microsoft Office formats including Word, Excel, and PowerPointFree, lightweight, and easy-to-use mobile interface for seamless file migrationIntegrated WPS Cloud ensures your scanned documents are safely synced across all devices

microsoft office alternative - wps office

Frequently Asked Questions

Why does my OneDrive app select the wrong file when I try to rename a folder?

This unexpected selection behavior is a known graphical glitch in certain versions of the OneDrive iOS app. Updating to the latest version from the App Store or force-closing and restarting the app usually resolves the issue.

Can I rename a scanned document in OneDrive later if the initial prompt fails?

Yes. If the app prevents you from naming the file immediately after scanning, allow it to save with the default name. Then, locate the file in your OneDrive list, tap the three vertical dots next to it, and select 'Rename' from the menu.

Will deleting and reinstalling the OneDrive app delete my scanned files?

No, your files are safely stored in your Microsoft cloud account, not just locally on the app. Reinstalling the app will simply clear the local app cache and fetch the newest software version, which often fixes persistent renaming errors.

Document & File Issues