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How to Fix OneDrive Identifying an Android Phone as an iPhone
Question details
The user wants to know why OneDrive is labeling their connected Android phone as an iPhone (or iOS device) on their Windows computer, and how to correct this misidentification.
- Product
- Microsoft OneDrive
- Device & OS
- Windows, Android
- Scenario
- Viewing synced mobile devices or backup folders in OneDrive on a Windows PC.
- Observed behavior
- OneDrive displays an active Android device as an iPhone or iOS device, even if the user has never owned or connected an Apple device to the account.
Ensure you are logged into the correct Microsoft account on your Windows computer and have your Android phone handy to verify its current device name settings.
Review and Remove Old Device Associations
Check your Microsoft account for outdated or incorrectly categorized devices that might be causing the mix-up.
Often, this issue occurs when an old Apple device remains linked to your Microsoft account, or if a sync glitch assigned the wrong operating system label to your current phone.
Open your web browser, navigate to the Microsoft Account management website, and log in with the credentials associated with your OneDrive.
Click on the 'Devices' tab on the main dashboard to view all hardware currently linked to your Microsoft account.
Look through the list for any unrecognized devices labeled as 'iPhone', 'iOS device', or 'ISO device'.
Select the incorrectly labeled device, click on 'Remove device', and follow the on-screen prompts to unlink it from your account.
Rename the Device Backup Folder in OneDrive
If the incorrect label is tied to a specific backup folder or display name rather than the hardware connection, manually rename it.
Check Android Device Name Settings
Ensure your Android phone isn't accidentally named 'iPhone' in its own system settings, which OneDrive might sync as the display name.
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Frequently Asked Questions
Why does OneDrive show an "ISO device" on my Windows desktop?
Users sometimes see "ISO device" as a typo or misreading of "iOS device" in the OneDrive interface. If you only own an Android, this is likely a sync glitch, an incorrect display name, or an old Apple device association that needs to be removed from your Microsoft account settings.
Will removing the incorrect iPhone device from my Microsoft account delete my Android files?
No, removing a linked device from your Microsoft account only revokes its access and syncing permissions. It does not delete any photos or files that have already been backed up to your OneDrive cloud storage.
How do I submit a bug report about this to Microsoft?
You can submit feedback by clicking the OneDrive cloud icon in your Windows taskbar, clicking the Settings (gear) icon, selecting "Send feedback", and detailing that your Android phone is being misidentified as an iPhone.
