OneDrive File Issues

How to Fix OneDrive Not Syncing for Multiple Company Users

Maira Mehtab Sep 27, 2026 869 views

Question details

Multiple employees in an organization are unable to upload files to the company SharePoint through OneDrive because synchronization repeatedly stops without displaying an error message.

Product: Microsoft OneDrive and SharePoint
Device & OS: not provided
Scenario: Uploading and synchronizing files to a company SharePoint site via the OneDrive desktop client.
Observed behavior: OneDrive synchronization repeatedly stops without showing any error codes, causing a company-wide failure in uploading files.

Before you start

Before proceeding, ensure you have Microsoft 365 global administrator credentials, as resolving silent, company-wide syncing issues requires access to the Microsoft 365 admin center.

Solution 1Recommended

Check Service Health and Open an Admin Support Request

Because the synchronization failure affects multiple users simultaneously without error codes, it indicates a potential tenant-level issue or service outage that requires Microsoft support to investigate backend diagnostic logs.

Local troubleshooting (like unlinking accounts or reinstalling the app) is rarely effective when an issue spans across multiple employees without warning messages. The most efficient approach is to verify the service status and engage the official support channel.

Log in to the Admin Center

Open your web browser and navigate to the Microsoft 365 admin center (admin.microsoft.com). Log in using your global administrator or SharePoint administrator account credentials.

Check the Service Health Dashboard

In the left-hand navigation menu, click on 'Health' and select 'Service health'. Review the active advisories and incidents to see if there is an ongoing Microsoft 365 outage affecting OneDrive or SharePoint Online.

Navigate to Help & Support

If no service incidents are reported on the dashboard, click on 'Support' and then select 'Help & support' located at the bottom right of the admin center interface.

Open a New Service Request

Type a brief description of the synchronization failure in the search bar. Proceed to click 'Contact support' and submit a ticket detailing that multiple users are experiencing silent sync failures. The Microsoft support team will follow up to collect diagnostic logs.

Prepare for Diagnostic Logging: Microsoft Support may ask you to run the Microsoft Support and Recovery Assistant (SaRA) on a few of the affected employees' computers to generate the specific synchronization logs needed for their investigation.

Free Microsoft Office alternative

Switch to WPS Office for Reliable Team Collaboration

If recurrent Microsoft 365 and OneDrive sync failures are disrupting your team's workflow, consider switching to WPS Office. It provides a lightweight, highly compatible alternative with reliable, built-in cloud storage designed for smooth enterprise collaboration.

1. Deploy WPS Office: Download and install WPS Office across your company devices.
2. Set Up WPS Cloud: Register your enterprise accounts to activate WPS Cloud for centralized, reliable file storage.
3. Resume Collaboration: Open and edit existing Microsoft Office files directly in WPS Office with perfect formatting preservation.

Fully compatible with Microsoft Office formats, ensuring seamless handling of .docx, .xlsx, and .pptx files.Includes WPS Cloud for stable, real-time team collaboration and effortless file sharing.Free and lightweight architecture reduces local resource consumption and heavy subscription costs.Familiar user interface requires no additional training, making company-wide migration seamless.

microsoft office alternative - wps office

Frequently Asked Questions

Why does OneDrive stop syncing files without showing an error message?

Silent synchronization failures typically happen due to backend service interruptions, conflicting cached credentials on the local network, or unexpected tenant-level policies. Because the client app isn't receiving a standard error response from the server, it simply stops the process without alerting the user.

Can individual employees force OneDrive to sync manually?

Individual users can attempt to click the OneDrive cloud icon in the taskbar, select the Gear icon, and choose 'Pause syncing', then 'Resume syncing'. However, if the issue is affecting multiple users company-wide, local workarounds are usually ineffective.

How do I know if SharePoint or OneDrive is currently down?

The official status is only visible to organization administrators. They must log into the Microsoft 365 admin center and check the 'Service health' page under the 'Health' menu to see real-time updates regarding Microsoft's servers.

Document & File Issues