OneDrive File Issues

How to Fix OneDrive Sync Errors for My Music and My Videos

Kushani Nimanthika Sep 28, 2026 868 views

Question details

The user is unable to synchronize the My Music and My Videos folders because OneDrive reports it cannot access these locations.

How to Fix OneDrive Sync Errors for My Music and My Videos

Product: Microsoft OneDrive
Device & OS: not provided
Scenario: Attempting to sync personal media folders (My Music, My Videos) to the cloud using OneDrive.
Observed behavior: OneDrive displays an error stating it cannot access the My Music and My Videos folders, which prevents the synchronization of files in those directories.

Before you start

Ensure you are logged into the correct Microsoft account on your device and that you have an active, stable internet connection before modifying your folder sync settings.

Solution 1Recommended

Troubleshoot Folder Access via OneDrive Settings

Use the OneDrive application to verify your account authentication and review system folder permissions to restore sync access.

Open the OneDrive App

Launch the OneDrive mobile app or desktop client and ensure you are signed in with the Microsoft account that is experiencing the sync issues.

Verify Account Selection

Navigate to the application settings or the 'Find now' prompt (if displayed in the error menu) and explicitly select your Microsoft account to re-authenticate the connection.

Review Folder Backup Settings

Access the 'Manage backup' or folder selection settings in OneDrive to confirm that 'My Music' and 'My Videos' are checked and recognized by the application.

Verify Local Folder Permissions

If you are on a PC, right-click the My Music and My Videos folders in File Explorer, select Properties, and navigate to the Security tab. Ensure your current user account has 'Full Control' permissions enabled.

Troubleshoot Folder Access via OneDrive Settings

Contact OneDrive Support: If the synchronization errors persist after you have verified your account and folder permissions, consider contacting Microsoft OneDrive support for further technical assistance.

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Frequently Asked Questions

Why does OneDrive say it cannot access my folders?

This error typically occurs due to restricted system permissions, account authentication glitches, or if the folders were moved or renamed while OneDrive was attempting to synchronize them.

How can I change the default location of My Music and My Videos folders?

Open File Explorer, right-click the specific folder (e.g., My Music), select Properties, navigate to the Location tab, and click 'Move' to choose a new destination path for your files.

Will unlinking my OneDrive account delete my local files?

No. Unlinking your PC from OneDrive simply stops the synchronization process. All your previously synced files will remain safely stored on your local hard drive and in your online OneDrive cloud storage.

Document & File Issues