How to Fix SharePoint Section Titles That Cannot Be Edited
Question details
Users are unable to add or edit section titles within collapsible sections on SharePoint Online sites.
- Product
- SharePoint Online
- Device & OS
- not provided
- Scenario
- Updating an intranet site or editing a modern SharePoint page with collapsible sections.
- Observed behavior
- No text entry or edit area appears for the section title when the collapsible-section feature is enabled, preventing the creation of new titles or the modification of existing ones.
Ensure you have the appropriate site editing permissions and verify with other site administrators to see if they are experiencing the exact same issue across multiple tenants.
Check Microsoft 365 Service Health and Open a Support Ticket
Use this solution to verify if a known backend regression is causing the issue and to request a fix from the SharePoint team.
In the past, a Microsoft backend update intended to improve the modern SharePoint Online experience inadvertently caused a regression where collapsible section titles could not be edited (tracked under advisory SP302380). Microsoft resolved this by reverting the change on their end.
Because this is a server-side issue, local browser troubleshooting will not resolve it. You must check the tenant's health status and escalate the problem to Microsoft support so they can apply the necessary backend fix.
Log in to the Microsoft 365 Admin Center using an account with administrator privileges.
Navigate to 'Health' and then select 'Service health'. Look for any active advisories related to SharePoint Online that mention UI regressions or collapsible section issues.
If no active advisory is listed, go to 'Support' > 'New service request' to open a ticket with Microsoft. Be sure to provide specific details about the affected intranet site and the specific sections exhibiting the missing edit area.
Enhance Your Team's Productivity with WPS Office
While Microsoft handles backend SharePoint server issues, you can streamline your everyday document creation and intranet content preparation using WPS Office. It provides a lightweight, highly compatible, and free alternative to Microsoft Office.
- 1. Download WPS Office: Visit the official WPS website and click 'Download WPS Office Free'.
- 2. Install the Software: Run the downloaded installation file and follow the on-screen prompts to set up the suite.
- 3. Create and Edit Documents: Launch WPS Office to start drafting your SharePoint site content in highly compatible Word, Excel, or PowerPoint formats.
Frequently Asked Questions
Why did the section title edit box disappear in SharePoint?
This is typically caused by a backend regression or update pushed by Microsoft to SharePoint Online, which temporarily breaks the user interface for editing collapsible sections.
Can I fix the SharePoint collapsible section title issue by clearing my browser cache?
No, clearing your browser cache or switching to a different web browser will not resolve this issue, as the root cause is a server-side problem within the Microsoft 365 tenant infrastructure.
How do I know if Microsoft is already aware of the SharePoint bug?
You can check the Microsoft 365 admin center under 'Health' > 'Service health'. Look for any active service advisories related to SharePoint Online, similar to the previously resolved advisory SP302380.
Who has permission to open a support ticket for SharePoint backend issues?
Only users with global or service administrator privileges in your Microsoft 365 tenant can access the admin center to open a formal service request with Microsoft support.
