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How to Move Files Between OneDrive Accounts and Fix Storage Upgrade Errors
Question details
The user needs to transfer files between two different OneDrive accounts because one is full, but encounters an error saying files cannot be moved to a folder with the same owner. Additionally, trying to upgrade storage results in a JavaScript error.
- Product
- Microsoft OneDrive
- Device & OS
- not provided
- Scenario
- Migrating files to a different OneDrive account and attempting to upgrade storage capacity.
- Observed behavior
- The native "Move to" function fails due to owner and permission restrictions across different accounts, and the storage upgrade page fails to load properly due to a JavaScript error.
Ensure you have the login credentials for both your source and destination OneDrive accounts, and verify you are connected to a stable internet network before beginning the file transfer.
Manually Download and Upload Files
The most reliable method to transfer files between two different personal OneDrive accounts since the direct "Move to" feature is not supported across separate accounts.
Because OneDrive restricts the "Move to" command to folders within the same account to protect ownership permissions, you must extract the files locally first.
Navigate to onedrive.com and log in with the OneDrive account that currently holds the files.
Select the files or folders you want to transfer and click the 'Download' button on the top menu. Extract the downloaded ZIP file on your computer.
Sign out of the current account, then sign into the destination OneDrive account where you want the files to live.
Click the 'Upload' button on the top menu, select 'Files' or 'Folder', and choose the extracted items from your computer to upload them to the new account.
Use a Cloud Transfer Wizard
Ideal for migrating large amounts of data between cloud accounts without having to download everything to your local hard drive.
Troubleshoot Upgrade Page JavaScript Errors
Resolve browser-related glitches that prevent the OneDrive storage upgrade page from loading so you can successfully purchase additional storage.
Switch to WPS Office for Built-in Cloud Storage and Easy File Management
If you are tired of dealing with OneDrive storage limitations and upgrade errors, consider switching to WPS Office. It provides a lightweight, highly compatible alternative to Microsoft Office, featuring its own built-in WPS Cloud storage and seamless document management.
- 1. Download the Installer: Visit the official WPS Office website and download the free version for your operating system.
- 2. Install WPS Office: Run the setup file and follow the straightforward on-screen instructions to complete the installation.
- 3. Sign In for Cloud Storage: Create a free account or sign in upon launching the application to activate your complimentary WPS Cloud storage.
Frequently Asked Questions
Can I use the 'Move to' feature to transfer files between two different OneDrive accounts?
No, you cannot move files from one user's OneDrive to another directly from onedrive.com using the 'Move to' option. This limitation is in place to protect file ownership and sharing permissions across different accounts.
What is the maximum storage limit for a personal OneDrive account?
The maximum storage capacity for a private OneDrive account is 2TB. You can expand your initial storage limit by purchasing additional 200GB or 1TB upgrade plans through your Microsoft account.
How can I fix JavaScript errors when trying to upgrade my OneDrive storage?
JavaScript errors on the upgrade page are typically caused by browser conflicts. You can resolve them by updating to the latest browser version, using an Incognito/Private browsing window, clearing your browser cache, disabling extensions, or trying a different internet connection.
