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How to Restore Missing Comments on SharePoint News Posts
Question details
Users are unable to view or add comments on SharePoint news posts because the comments section has disappeared.
- Product
- SharePoint Online
- Device & OS
- not provided
- Scenario
- Attempting to engage with or read feedback on published SharePoint news posts.
- Observed behavior
- The comments section on SharePoint news pages is entirely missing, preventing users from seeing existing comments or posting new ones.
Ensure you have SharePoint Administrator privileges or can contact your IT department, as restoring tenant-level or site-level comment settings requires administrative access.
Enable Comments via SharePoint Admin Center
Use this method if comments have disappeared across all site pages, which usually indicates a tenant-level restriction.
SharePoint administrators have the ability to control comment functionalities at the tenant level. If the global setting was accidentally disabled, comments will vanish from all news posts.
Log in to the Microsoft 365 admin center and navigate to the SharePoint admin center.
Click on 'Settings' in the left-hand navigation pane, then select 'Comments on site pages'.
Ensure the toggle switch is turned on to allow users to leave comments on site pages.
Save your changes and ask users to refresh the affected SharePoint news posts to verify the comments section is restored.
Test Site-Specific and Page-Specific Settings
Determine if the missing comments are isolated to a single SharePoint site or a specific news post.
Review Settings via SharePoint Online PowerShell
Administrators can quickly verify and enforce tenant-wide comment settings using PowerShell commands.
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Frequently Asked Questions
Why did comments suddenly disappear from my SharePoint news post?
Comments can disappear if a site owner or page author manually toggles off the comments setting on that specific page, or if a SharePoint Administrator disables the feature globally at the tenant or site level.
Can I disable comments on a single SharePoint news post instead of the whole site?
Yes, page authors can click 'Edit' on their news post, scroll to the bottom of the page, and turn off the 'Comments' toggle to disable comments for just that specific post.
Will restoring the comments setting bring back old comments?
Yes. Disabling comments simply hides the comments section from view. Once you re-enable the feature at the page or tenant level, all previously submitted comments will become visible again.
