Fix Customers Cannot Return Emailed Contracts to Company Email
Question details
The user is unable to receive completed PDF contracts back from customers at their company email address.
- Product
- PDF / Email Server
- Device & OS
- Mobile
- Scenario
- Receiving completed or signed PDF contracts from customers who used a mobile PDF application.
- Observed behavior
- Customers are failing to successfully deliver the signed documents back to the company's email inbox, either due to email rejections or workflow misunderstandings.
Confirm whether the contract was initially sent as a standard email attachment or via a dedicated e-signature request workflow, as the return process differs entirely between the two methods.
Check E-Signature Workflow Auto-Return Status
If you used a signature request feature, the document is returned automatically by the system and does not require the customer to send a manual email.
Many mobile PDF applications handle signature requests internally. When a document is shared for signatures, the completed file is not manually emailed back by the client; rather, the service automatically routes the finalized PDF to the sender once all parties have signed.
Log in to the PDF application you used to send the contract and navigate to the Sent, Pending, or Signatures folder.
Check the status of the specific contract to see if the customer has fully completed the signing process. If it is marked as 'Pending', the customer has not finished signing.
Once fully signed, the system will automatically finalize the document and send a notification with the completed PDF to your email inbox and app dashboard.
Inspect Company Email Server and Spam Filters
If the contract was sent as a standard attachment, your company's email security policies might be blocking the customer's return email.
Use WPS PDF to Easily Share and Collect Signed Contracts
WPS Office provides robust PDF tools, allowing you to easily fill out forms, request signatures, and share contracts without complicated email routing or compatibility issues.
- 1. Open your contract in WPS PDF: Launch WPS Office, select the PDF module, and open the contract you need to send to your customer.
- 2. Prepare the document for signatures: Use the 'Fill & Sign' feature to add signature fields or sign the document yourself before sending.
- 3. Share the document seamlessly: Click the 'Share' button to send the document securely as a cloud link or directly as an email attachment, minimizing email delivery failures.
Frequently Asked Questions
Why are emails with PDF attachments not reaching my company inbox?
Company email servers often have strict spam filters, firewall rules, or size limits that block incoming emails with large attachments or unrecognized sender domains. Check your quarantine folder and ask your IT department to whitelist the sender.
Does the customer need to email the document back if I use a signature request tool?
No. When using dedicated 'Request Signature' tools, the platform automatically generates and emails the finalized, signed document to all parties once the signing process is completed by the customer.
Can the file size of the completed contract prevent it from being emailed back?
Yes, many company email servers have strict attachment size limits (often 10MB or 25MB). If the signed PDF exceeds this limit, the incoming email will bounce. You can ask the customer to compress the file or share it via a cloud link instead.
