How to Remove the 'via netorgft' Tag in Gmail for GoDaddy Outlook Accounts
Question details
The user wants to eliminate the 'via netorgft' label that appears on their emails when received in Gmail, which are sent via Outlook using a GoDaddy business email.
- Product
- Outlook, GoDaddy Email Essentials
- Device & OS
- not provided
- Scenario
- Sending business emails from a GoDaddy-hosted account through Microsoft Outlook to Gmail recipients.
- Observed behavior
- Emails delivered to Gmail display a 'via netorgft' routing tag with numbers next to the sender's name, making the communication appear unprofessional.
Ensure you have administrator access to your GoDaddy DNS settings and know your Microsoft 365 admin credentials, as you will need to review and modify your domain's sender authentication records.
Verify and Update Sender Authentication Records (SPF and DKIM)
Gmail adds the 'via' tag when it cannot verify that the email was sent directly by the domain owner. Updating your SPF and DKIM records in GoDaddy authorizes Microsoft to send on your behalf.
The 'via netorgft.onmicrosoft.com' tag occurs because the email is routed through Microsoft's servers, but your custom GoDaddy domain lacks the proper authentication records to prove Microsoft is an authorized sender for your domain.
Log in to your GoDaddy Domain Control Center, select your custom domain, and navigate to the DNS Management page.
Look for an existing TXT record used for SPF. Ensure it explicitly includes Microsoft's mailing IP addresses by containing 'include:spf.protection.outlook.com'.
Log in to the Microsoft 365 Defender portal, navigate to 'Policies & rules' > 'Threat policies' > 'DomainKeys Identified Mail (DKIM)', and generate the CNAME records for your domain.
Return to your GoDaddy DNS Management page and add the CNAME records provided by Microsoft to enable cryptographic signing of your outbound emails.
Reconfigure the Mailbox Connection in Outlook
Ensure the GoDaddy Email Essentials mailbox is added directly to Outlook as an Exchange account rather than configured as an alias, which can trigger third-party routing tags.
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Frequently Asked Questions
Why does Gmail show a 'via' tag for my emails?
Gmail displays the 'via' tag when the domain in the 'From' address doesn't match the domain that actually delivered the email. It is a security feature designed to help users identify potentially spoofed messages, commonly caused by missing SPF or DKIM records.
What does 'netorgft' mean in my email sender details?
'netorgft' is part of the default routing domain (e.g., netorgft.onmicrosoft.com) automatically assigned by Microsoft and GoDaddy when your Microsoft 365 or Exchange email environment is initially provisioned.
Will the 'via netorgft' tag affect my email deliverability?
While the tag itself is just an informational label shown to the recipient, the underlying cause—a lack of proper domain authentication—can significantly increase the chances of your emails being marked as spam or rejected by strict receiving servers.
How long does it take for the 'via' tag to disappear after fixing my DNS?
After you update your SPF and DKIM records in GoDaddy, it may take 24 to 48 hours for the DNS changes to propagate globally and for Gmail to recognize your updated domain authentication.
