Fix Incorrect Time Zone in Adobe Document Cloud Sharing Emails
Question details
Users need to correct the time zone displayed on document sharing and signature emails sent via Adobe Document Cloud.
- Product
- Adobe Document Cloud
- Device & OS
- not provided
- Scenario
- Sharing PDF documents or sending files for e-signature through Adobe Document Cloud web services.
- Observed behavior
- The email notification received by the recipient displays a time zone that does not match the sender's actual local time.
Before troubleshooting, confirm whether the document was shared simply for viewing or sent specifically for a signature, as audit trails and basic sharing features may handle timestamps differently.
Update Sender System Date and Time Settings
Document Cloud relies on the local system time of the device sending the file. Correcting your computer's time zone usually resolves the email timestamp issue.
When you send a file via Document Cloud, the web service pulls the timestamp data from the operating system configuration of the device you are currently using. If your computer's local clock is misconfigured, the email will inherit that incorrect time zone.
Navigate to the Settings app on Windows or System Preferences on macOS.
Click on the 'Time & Language' menu in Windows, or the 'Date & Time' panel in macOS.
Check the selected time zone. If it is incorrect, turn off 'Set time zone automatically' and manually select the correct physical time zone for your location.
Refresh your browser, log back into Adobe Document Cloud, and send a test document to see if the correct time zone is now reflected.
Check Recipient Email Application Settings
The recipient's email provider might be converting the sender's timestamp into its own configured time zone.
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Frequently Asked Questions
Why does the sharing email show a different time than my Adobe account settings?
Document Cloud sharing emails typically draw the timestamp from the sender's local operating system time rather than the time zone specified in the Adobe web account profile. Updating your computer's clock resolves this.
Can the recipient's location change the time shown on the document email?
Yes. Most modern email clients automatically convert the 'Sent' timestamp of an incoming email to match the local time zone configured in the recipient's email application or device.
Is the time zone handled differently for document signatures versus simple sharing?
Yes. While view-only sharing emails often reflect the sender's local system time, formal e-signature audit trails typically utilize a standardized server time (such as UTC) to ensure strict legal and compliance standards.
