How to Fix Incorrect Time Zones in Acrobat Audit Reports
Question details
The user needs to correct the time zone displayed on an Acrobat audit report to match their actual local time.
- Product
- Adobe Acrobat
- Device & OS
- not provided
- Scenario
- Generating or reviewing an Acrobat audit report and noticing the timestamps are incorrect.
- Observed behavior
- The dates and times on the generated Acrobat audit report do not match the user's local time zone (e.g., displaying US time instead of New Zealand time).
Determine exactly how the audit report was generated, as time zone configurations differ depending on whether you used Acrobat Sign, standard Acrobat workflows, or a third-party integration.
Adjust Account and System Time Zone Settings
Update the time zone preferences within your online Adobe account and verify your local system settings to ensure they align.
Audit report timestamps are typically generated based on the sender's account preferences rather than the local machine's time. Updating your profile settings online will ensure future reports display the correct local time.
Sign in to your Adobe Acrobat online portal or the Acrobat Sign web dashboard using your credentials.
Click on your profile icon in the top right corner and navigate to 'Account Settings' or 'Personal Preferences'.
Locate the 'Time Zone' dropdown menu. Select your correct local time zone (e.g., New Zealand Standard Time) and click 'Save'.
Check your computer's OS clock settings to ensure your local system time and time zone match the settings you just applied online.
If the workflow permits, generate a new audit report to verify that the timestamps now correctly reflect your chosen time zone.
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Frequently Asked Questions
Why does my Acrobat Sign audit report default to Pacific Time?
Acrobat Sign sets its default time zone to PST (Pacific Standard Time) for all new accounts. Users must manually update their Personal Preferences in the web portal to reflect their local time zone.
Can I change the time zone on an audit report that has already been finalized?
No. Once a document is completed and the audit report is sealed with a digital certificate, the timestamps are permanent. You must update your settings for future transactions.
Does the signer's local time zone affect the final audit report?
Typically, no. The audit trail records all events based on the sender's configured time zone settings or the server's default time, rather than adjusting to each individual signer's local system time.
