How to Fix Adobe Acrobat Sign Audit Report Time Zone Showing GMT
Question details
The user needs to change the time zone displayed on an Adobe Acrobat Sign audit report, which is currently defaulting to GMT.
- Product
- Adobe Acrobat Sign
- Device & OS
- not provided
- Scenario
- Generating or reviewing an audit report for a signed agreement and checking the timestamp accuracy.
- Observed behavior
- The audit report displays timestamps in GMT, even though the user's profile is configured for a local time zone such as Australia UTC+10.
Ensure you have administrator or account-level access to your Adobe Acrobat Sign dashboard, as standard user profile settings may not override global account time zone defaults.
Update Account and Agreement Time Zone Settings
Audit reports prioritize account-level or agreement-level settings over individual user profile settings. Changing this default will apply your local time zone to future reports.
Existing audit reports for already completed agreements are legally sealed and generally cannot be regenerated with a new time zone. These changes will only apply to new agreements created after the settings are updated.
Sign in to Adobe Acrobat Sign with administrator credentials to access the global settings.
Navigate to 'Account Settings' or 'Global Settings' to locate the primary Time Zone configuration for your organization.
Change the default time zone from GMT to your preferred local time (e.g., UTC+10) and save the changes.
Send a new test document, complete the signature process, and generate a new audit report to verify that the timestamps now reflect your local time zone.
Contact Adobe Acrobat Sign Support
If both your profile and account settings are configured correctly but the audit report continues to show GMT, the issue may require technical intervention from Adobe.
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Frequently Asked Questions
Can I change the time zone on an audit report for an already signed agreement?
No, once an agreement is completed, the audit report is finalized and cryptographically sealed. You cannot regenerate it to display a different time zone.
Why does my profile time zone not apply to the audit report?
Audit reports typically draw their time zone data from the overarching account or service-level settings to ensure legal consistency across the organization, which overrides individual profile preferences.
Does the GMT timestamp invalidate my signed agreement?
No, GMT (Greenwich Mean Time) is a universally recognized standard. While it may require calculation to determine your local time, it does not affect the legal validity or enforceability of the agreement.
