'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Fix Microsoft 365 New Users Not Receiving Welcome Emails
Question details
Administrators are unable to send sign-in information to new Microsoft 365 users because the 'Email the sign-in info' field is missing from the Add New User page.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Adding new users in the Microsoft 365 Admin Center and attempting to send them their initial welcome email with login credentials.
- Observed behavior
- The 'Email the sign-in info' checkbox is no longer visible when adding a user. Consequently, users do not receive their welcome emails, and logging out and back into the admin portal does not restore the missing option.
Ensure you have active Global Administrator or User Administrator privileges in the Microsoft 365 admin center before attempting to manage user credentials and send welcome emails.
Manually Reset Passwords to Send Sign-In Information
If the automatic welcome email feature is missing during user creation, you can manually reset the user's password to generate and send a new sign-in email.
This workaround leverages the password reset feature, which still contains the email delivery functionality, allowing administrators to ensure new users receive their login credentials.
Log in to the Microsoft 365 admin center and navigate to 'Users' > 'Active users' from the left-hand menu.
Find and click on the new user who did not receive their welcome email to open their account properties pane.
Click the 'Reset password' icon located at the top of the user pane.
Select the option to auto-generate a password, check the box for 'Email the sign-in info to me' (or a specified alternative email address), and complete the reset. You can then forward these credentials directly to the user.
Verify User Information and Check Junk Folders
Sometimes the welcome email is sent successfully but is caught by spam filters or sent to an incorrectly typed alternate email address.
Contact Microsoft 365 Support
If the feature has been deprecated in your tenant or is experiencing an ongoing outage, contacting support is necessary for a backend resolution.
Stay Productive While Resolving Admin Issues with WPS Office
While you troubleshoot Microsoft 365 administrative glitches, ensure your team's workflow remains uninterrupted. WPS Office offers a free, lightweight, and user-friendly alternative to create and edit documents, spreadsheets, and presentations.
- 1. Download the Installer: Visit the official WPS Office website and download the free installer for your operating system.
- 2. Install the Software: Run the downloaded file and follow the brief on-screen prompts to install WPS Office.
- 3. Start Creating: Open WPS Office to instantly begin working on your Word, Excel, and PowerPoint files without waiting for administrative credentials.
Frequently Asked Questions
Why did the 'Email the sign-in info' field disappear in the Microsoft 365 Admin Center?
Microsoft frequently rolls out updates to the Admin Center interface, which can sometimes temporarily hide, move, or deprecate certain features. It may also be caused by a temporary tenant-level glitch or changes in your administrative role permissions.
Can I resend the Microsoft 365 welcome email to a new user?
While there isn't a direct 'resend welcome email' button, you can effectively resend the sign-in information by navigating to Users > Active users, selecting the user, and utilizing the 'Reset password' function to trigger a new credentials email.
How do new users access Microsoft 365 if they didn't get the welcome email?
If you manually communicate the assigned email address and their temporary password to them, they can simply navigate to office.com, enter those credentials, and they will be prompted to create a new password upon their first login.
What permissions do I need to manage Microsoft 365 user passwords?
To reset passwords and manage user credentials in the Microsoft 365 admin center, you must be assigned a role with user management privileges, such as the Global Administrator, User Administrator, or Helpdesk Administrator role.
