Fix People App Contacts Missing from New Microsoft Teams Client
Question details
Users are unable to see synchronized contacts from the People app within the new Microsoft Teams client, despite them being available in Outlook.
- Product
- Microsoft Teams
- Device & OS
- not provided
- Scenario
- Attempting to access synced contacts from the People app while using the new version of Microsoft Teams.
- Observed behavior
- Contacts that are visible in both desktop and web versions of Outlook do not appear in the new Teams client due to incomplete feature parity.
Ensure that you are signed into Microsoft Teams and Outlook using the exact same work or school account before troubleshooting contact synchronization.
Verify Account Synchronization and Update Teams
Since the new Teams client is continuously rolling out feature updates, ensuring your application is updated and properly synced is the best first step.
Microsoft is still updating the new Teams client to achieve full feature parity with Classic Teams. Frequent updates often contain bug fixes for synchronization issues like missing contacts.
Open the new Microsoft Teams client and click on your profile picture at the top right of the window. Confirm that the email address exactly matches the one used for your Outlook and People app.
Click on 'Settings and more' (the three dots icon) next to your profile picture, and select 'Check for updates' from the dropdown menu.
Once the update check is complete, right-click the Teams icon in your system tray (Windows) or dock (Mac) and select 'Quit', then reopen the application.
Temporarily Switch Back to Classic Teams
If the People app feature has not yet achieved full parity in the new Teams client for your tenant, reverting to Classic Teams will instantly restore access to your contacts.
Submit Feedback to the Microsoft Product Team
Alerting Microsoft helps prioritize feature parity for the People app in the new Teams client.
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Frequently Asked Questions
Why are my contacts showing in Outlook but not in the new Teams client?
The new Microsoft Teams client is still undergoing development and feature parity updates. Full synchronization with the People app has not been completely rolled out to all users yet, causing a temporary discrepancy between Outlook and Teams.
Will switching back to Classic Teams fix the missing contacts issue?
Yes, the Classic Teams client has complete feature parity with the People app. Toggling off the 'New Teams' switch will revert your application and immediately restore visibility to your synchronized contacts.
How do I know when Microsoft fixes this synchronization issue?
You can monitor the official Microsoft 365 roadmap updates online, or simply continue to regularly click 'Check for updates' within the Teams client. Once the product team releases the parity patch, contacts will sync automatically.
