Why Outlook on the Web Is Missing an Outbox Folder & Solutions
Question details
The user is trying to find the traditional Outbox folder in Outlook on the web to view or manage outgoing messages.
- Product
- Outlook on the web
- Device & OS
- not provided
- Scenario
- Managing outgoing or scheduled email messages in a web browser.
- Observed behavior
- Outlook on the web does not display a standard Outbox folder, utilizing alternative methods for scheduled and unsent messages instead.
Ensure you are using the web-based version of Outlook (Outlook.com), as the Microsoft Outlook desktop application still utilizes a traditional Outbox folder for unsent messages.
Manage Outgoing Emails Using Scheduled Send
Since there is no Outbox, Outlook on the web uses a dedicated Scheduled Send feature to manage delayed outgoing emails.
Outlook on the web eliminates the need for an Outbox by handling pending messages directly on the server through the scheduled send feature.
Click on 'New message' to compose your email as you normally would.
Instead of clicking the 'Send' button directly, click the dropdown arrow next to it and select 'Schedule send'.
Choose a suggested date and time, or click 'Custom time' to specify exactly when the email should be delivered.
To view or cancel this message before it sends, navigate to your Drafts folder where scheduled messages are temporarily stored.
Check the Drafts Folder for Unsent Messages
Without an Outbox, messages that fail to send due to connection issues are typically saved automatically in the Drafts folder.
Seek Assistance on Official Microsoft Forums
Microsoft categorizes Outlook web and desktop support together in a dedicated forum for complex send and receive issues.
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Frequently Asked Questions
Where do my scheduled emails go if there is no Outbox?
In Outlook on the web, scheduled emails do not go to an Outbox. Instead, they are typically held in the Drafts folder until the specified sending date and time.
Does the desktop version of Microsoft Outlook have an Outbox?
Yes. Unlike the web version, the Microsoft Outlook desktop application retains a traditional Outbox folder where messages temporarily sit while the application connects to the outgoing mail server.
How can I fix an email that is stuck sending on Outlook web?
If an email gets interrupted on Outlook web, check your Drafts folder. Open the unsent message from Drafts, verify your internet connection, and click Send again.
