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How to Request Read and Delivery Receipts in Outlook on the Web
Question details
The user wants to know how to request read and delivery receipts for emails sent via Outlook on the web, and is looking for a way to enable this feature automatically for all outgoing messages.
- Product
- Outlook on the Web (Microsoft 365)
- Device & OS
- not provided
- Scenario
- Sending important emails where confirmation of successful delivery and recipient viewing is required.
- Observed behavior
- The user cannot locate the specific settings to enable global delivery and read receipts for all emails while using the web-based version of Outlook.
Ensure you are logged into your Microsoft 365 account on Outlook on the web, as the interface and available settings differ from the desktop application.
Request Receipts for an Individual Message
Use the message options menu to request a read or delivery receipt for a specific email you are composing.
Log into Outlook on the web and click the 'New message' button to start composing your email.
On the ribbon at the top of the compose window, select 'Message', then click 'Options'. Alternatively, click the three-dot menu (More options) at the top of the message pane and select 'Show message options'.
In the options menu, check the boxes for 'Request a read receipt', 'Request a delivery receipt', or both, depending on your needs.
Finish composing your email and click 'Send'. The receipt requests will be attached to this specific message.
Configuring Receipts for All Outgoing Messages
Understand the limitations of global receipt settings in the web version of Outlook and how to seek administrative assistance.
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Frequently Asked Questions
Why can't I find the option to request receipts for all emails in Outlook on the web?
Outlook on the web is designed to be a streamlined client and currently lacks the native toggle to request receipts for every outgoing message. This global setting is typically only available in the Outlook desktop application.
Will I always receive a read receipt if I request one?
No. Receiving a read receipt depends entirely on the recipient's email client and their personal settings. Many email providers allow users to ignore or automatically decline read receipt requests.
What is the difference between a read receipt and a delivery receipt?
A delivery receipt only confirms that your email was successfully delivered to the recipient's mailbox server. A read receipt goes a step further and confirms that the recipient has actually opened the email in their client.
