Will Moving a Domain Affect Microsoft 365 Email and Outlook?

Log in to your Microsoft 365 Admin Center, navigate to Settings, and select Domains.

Select your domain name from the list to view your DNS management details. Copy the values for your MX record (which routes incoming email) and the TXT record (used for verification and spam prevention).

Access the control panel of your new hosting provider (for example, the cPanel Zone Editor in FastComet).

Create a new MX record pointing to Microsoft 365 using the exact values you copied. Ensure any old MX records pointing to the previous host are deleted, then save your changes.

Go to the Microsoft 365 admin login page and click 'Can't access your account?' to initiate the self-service password and access recovery process.

If self-service fails, look up the Microsoft Business Support phone number for your specific region and call them directly to verify your identity.

Alternatively, if you have another user with global admin rights, have them log in and open a support ticket directly from the Admin Center under the Support menu.