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Fix Microsoft 365 Volume Licensing Error AADSTS90002 Tenant Not Found
Question details
The user is unable to access the Microsoft Volume Licensing Center and Microsoft 365 admin center due to error AADSTS90002.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- The user is attempting to sign in to the Microsoft 365 admin center or Volume Licensing Center to manage their services.
- Observed behavior
- The system blocks access and displays error AADSTS90002, stating that the tenant cannot be found. The user suspects an expired credit card might be the root cause.
Verify that you are using the correct Global Administrator email address for your organization. Try logging in via a Private or Incognito browsing window to ensure your browser is not automatically submitting incorrect cached credentials.
Update Payment Details in the Microsoft 365 Admin Center
An expired credit card can cause your Microsoft 365 subscription to become inactive, making your tenant unavailable. Updating your payment method can restore access.
If you or another administrator in your organization can still access the admin center, you should check the billing status immediately. An inactive subscription is one of the most common causes for the AADSTS90002 error.
Navigate to the Microsoft 365 admin center. If your primary account triggers the tenant error, try signing in with an alternative administrator account if your organization has one.
In the left-hand navigation menu, click on 'Billing' and then select 'Your products'.
Review the list of your subscriptions. Look for any that are marked as 'Inactive', 'Suspended', or 'Past Due'.
Click on the inactive subscription and locate the payment section. Add a new, valid credit card to replace the expired one and reactivate your subscription.
Contact Microsoft Billing Support
If the AADSTS90002 error completely blocks all administrators from accessing the Microsoft 365 admin center, you must contact Microsoft Support by phone to resolve the tenant issue.
Keep Working with WPS Office While Resolving Tenant Errors
If your Microsoft 365 tenant is temporarily unavailable due to billing issues or the AADSTS90002 error, you don't have to stop working. WPS Office is a free, lightweight alternative that allows you to continue editing your documents locally without an active cloud subscription.
- 1. Download the Installer: Visit the official WPS Office website and click the 'Free Download' button.
- 2. Install the Software: Run the downloaded file and follow the quick installation prompts on your device.
- 3. Open Your Files: Launch WPS Office and open your existing Microsoft Office files from your local drive to resume your work offline.
Frequently Asked Questions
Can an expired credit card cause the 'Tenant Not Found' error?
Yes. If the credit card associated with your Microsoft 365 account expires, your subscription billing will fail. This causes the subscription to become inactive or suspended. Once a subscription is suspended for too long, the tenant may become unavailable, triggering the AADSTS90002 error.
What exactly does error code AADSTS90002 mean?
The error AADSTS90002 indicates that Azure Active Directory (Azure AD) cannot locate the tenant associated with your sign-in request. This generally occurs if the tenant ID is incorrect, the subscription has expired, or you are attempting to log into the wrong Microsoft cloud environment.
How can I fix the AADSTS90002 error if I am completely locked out of the admin center?
If you cannot bypass the error to access the Microsoft 365 admin center and update your payment method, your only option is to contact Microsoft Business Support by phone. A support agent can verify your identity, process your payment, and manually restore access to your tenant.
