Fix Microsoft Edge and Outlook Error 1067 After Password Change
Question details
The user is unable to sync their enterprise account on Microsoft Edge and cannot sign in to Outlook after updating their Windows password.
- Product
- Microsoft Edge and Outlook
- Device & OS
- Windows
- Scenario
- Attempting to sync an enterprise profile in Microsoft Edge or authenticate a Microsoft Outlook account immediately following a Windows system password change.
- Observed behavior
- The Outlook sign-in dialog closes immediately upon opening, and Microsoft Edge synchronization displays error codes 3, 15, and 1067, even though other browsers function properly.
Ensure you are logged into Windows with an administrator account and verify your new enterprise password works correctly on web-based Microsoft portals before modifying system services.
Verify Windows Services Logon Accounts and Run SFC Scan
Update the authentication credentials for background services and repair corrupted Windows system files causing the synchronization failures.
Changing a Windows password can cause services relying on cached credentials to fail upon startup, often resulting in Error 1067. Resetting the logon details for these services and scanning for corruption usually restores functionality.
Press the Win + R keys simultaneously, type 'services.msc' in the Run dialog, and press Enter to launch the Services console.
Locate the affected Microsoft or authentication service in the list, right-click it, and select 'Properties'. Switch to the 'Log On' tab and update the password to match your newly changed Windows password, then click 'Apply'.
Click the Windows Start menu, type 'cmd', right-click on 'Command Prompt' from the search results, and select 'Run as administrator'.
In the command prompt window, type 'sfc /scannow' and press Enter. Allow the verification process to reach 100% to find and repair corrupted system files.
Once the SFC scan is complete, restart your Windows computer to apply the credential updates and system repairs.
Repair Corrupted Registry Service Entries
Back up and rebuild damaged registry keys associated with the failing service if the standard system file checker does not resolve Error 1067.
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Frequently Asked Questions
Why does Error 1067 happen after changing my Windows password?
Error 1067 occurs when a background service terminates unexpectedly. After a password change, services that rely on your old cached credentials fail to authenticate with the system during startup, causing them to crash and display this error code.
Will clearing my Microsoft Edge cache fix error codes 3 and 15?
Generally, no. Error codes 3 and 15 on enterprise accounts are usually tied to Windows credential manager mismatches or organization-level authentication policies, rather than standard browser cache issues. Resolving the system account sync is required.
Why does my Outlook sign-in dialog close immediately?
The immediate closure of the Outlook sign-in window typically indicates that Microsoft's modern authentication process is failing in the background. This happens when the underlying Windows Credential Manager or Microsoft Account Sign-in Assistant service is hung or using outdated password tokens.
