OneDrive Error Codes

Fix Microsoft Sign-In Error Code 00000000 and OneDrive Access Issues

Maira Mehtab Sep 22, 2026 869 views

Question details

The user is experiencing repeated sign-in prompts and is unable to access their personal OneDrive due to error code 00000000.

Product: Microsoft OneDrive
Device & OS: Windows
Scenario: Attempting to sign in to or access files within a personal OneDrive desktop client.
Observed behavior: The application repeatedly prompts for account sign-in and displays error code 00000000, completely blocking access to synced files.

Before you start

Verify that your Microsoft account is active by successfully logging in at account.live.com through a web browser before troubleshooting the desktop application.

Solution 1Recommended

Clear Windows Credentials and Relink OneDrive

This is the most effective solution for authentication loops, as it clears corrupted login tokens saved on your device.

Expired or corrupted credentials stored in Windows can block OneDrive from authenticating properly, causing repeated sign-in prompts.

Unlink Your PC

Click the OneDrive cloud icon in your taskbar system tray, click the gear icon for 'Help & Settings', select 'Settings', navigate to the 'Account' tab, and click 'Unlink this PC'.

Open Credential Manager

Open the Windows Start menu, type 'Credential Manager' into the search bar, and press Enter. Click on 'Windows Credentials'.

Remove Microsoft Credentials

Scroll through the list to find any entries starting with 'OneDrive Cached Credential' or 'Virtualapp/Didlogical'. Click on each relevant entry and select 'Remove'.

Relink OneDrive

Launch the OneDrive application again from the Start menu and enter your Microsoft email and password to set up the connection fresh.

Solution 2

Correct System Time and Disable VPN

Use this solution if your network configuration or local system clock is out of sync with Microsoft's servers.

Solution 3

Reset the OneDrive Application

Resetting the app forces OneDrive to rebuild its configuration files without deleting your personal data.

Free Microsoft Office alternative

Try WPS Office for Seamless Cloud Document Management

If Microsoft Office and OneDrive continue to present authentication errors, consider switching to WPS Office. It provides a lightweight, free alternative that supports seamless local and cloud file management without frustrating sign-in loops.

1. Download WPS Office: Visit the official WPS website and download the free installation package for your operating system.
2. Install the Application: Run the downloaded installer and follow the simple on-screen instructions to set up the office suite.
3. Sign In to WPS Cloud: Launch WPS Office and create a free account to instantly access 1GB of integrated cloud storage for your documents.

Fully compatible with Microsoft Word, Excel, and PowerPoint file formatsBuilt-in WPS Cloud storage for secure, hassle-free file backup and synchronizationLightweight architecture that runs smoothly on all major operating systemsClean, intuitive tabbed interface designed for maximum productivity

Frequently Asked Questions

What does error code 00000000 mean in Microsoft OneDrive?

Error code 00000000 generally indicates an authentication or credential failure. It occurs when the application's saved login tokens are expired, corrupted, or blocked by network configurations, preventing successful connection to Microsoft servers.

Will resetting OneDrive delete my personal files?

No, resetting the OneDrive application only clears its configuration and forces it to perform a full sync. Your personal files remain safely stored on your local hard drive and in the cloud.

Why does a VPN cause OneDrive sign-in errors?

VPNs route your internet connection through different global servers. This can sometimes trigger Microsoft's security protocols, cause connection timeouts, or disrupt the authentication handshake required to sign in to OneDrive.

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