Fix SharePoint Online Disabled Error (AADSTS7000112) in OneDrive
Question details
Users are unable to access OneDrive because the system reports that the SharePoint Online application is disabled.
- Product
- Microsoft 365 / OneDrive
- Device & OS
- not provided
- Scenario
- Attempting to open or log into OneDrive via Microsoft 365.
- Observed behavior
- The system displays error code AADSTS7000112, blocking access to OneDrive and stating that the Office 365 SharePoint Online application is disabled.
Before troubleshooting, confirm whether you have Microsoft 365 administrator privileges, as resolving this tenant-level issue requires access to the Microsoft Entra ID (formerly Azure AD) admin center.
Enable SharePoint Online in Microsoft Entra ID
Use this solution if you are an administrator to re-enable the SharePoint Online application for your organization's tenant.
Error AADSTS7000112 typically occurs because the service principal for SharePoint Online has been disabled in the directory. An admin must re-enable it for users to access OneDrive and SharePoint services.
Navigate to the Microsoft Entra admin center (or Azure portal) and log in with your Global Administrator credentials.
From the left-hand navigation menu, select 'Identity', then 'Applications', and click on 'Enterprise applications'.
In the search bar, type 'Office 365 SharePoint Online' to find the application. If you cannot find it, ensure the application type filter is set to 'All applications'.
Click on the SharePoint Online application, navigate to 'Properties' under the Manage section, and toggle 'Enabled for users to sign-in?' to 'Yes'. Click 'Save' at the top of the page.
Collect Error Details and Contact IT Support
Use this solution if you are an end-user without administrative privileges.
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Frequently Asked Questions
What does error code AADSTS7000112 mean?
Error AADSTS7000112 indicates that the application the user is attempting to access (in this case, SharePoint Online) has been explicitly disabled in the organization's Microsoft Entra ID (Azure AD) by an administrator.
Can I fix the SharePoint Online disabled error by myself?
No, unless you hold Global Administrator or Application Administrator roles in your organization's Microsoft 365 tenant. Regular end-users must contact their IT department to enable the application.
Why is SharePoint Online affecting my OneDrive access?
OneDrive for Business is built on the SharePoint Online infrastructure. If the SharePoint Online enterprise application is disabled, access to OneDrive will also be blocked.
What information does Microsoft Support need to fix this?
If your IT admin needs to contact Microsoft, they should provide the Request ID, Correlation ID, and Timestamp shown on the error screen, along with full-page screenshots of the error.
