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How to Fix Error AADSTS7000112 When Fathom Sign-In is Disabled
Question details
Users are unable to sign into the Fathom AI application using their Microsoft 365 accounts due to a disabled service principal, which prevents access to meeting recordings and notes.
- Product
- Microsoft 365, Fathom AI
- Device & OS
- not provided
- Scenario
- Attempting to log into Fathom AI via Microsoft 365 credentials after a Zoom meeting to view saved transcripts or notes.
- Observed behavior
- The sign-in attempt fails with error code AADSTS7000112, stating the Fathom application is disabled. While the bot successfully joins the meeting, the user cannot access the resulting recordings.
Verify who manages your organization's Microsoft 365 tenant, as resolving this specific directory error requires administrative permissions.
Contact Your IT Administrator to Enable the Application
Since this error stems from a tenant-level restriction, standard users must request their Microsoft 365 administrator to re-enable the Fathom application.
Error AADSTS7000112 indicates that the service principal for the specific application (in this case, Fathom) has been explicitly disabled in your organization's Microsoft Entra ID (formerly Azure AD). Standard users cannot bypass this security policy.
Determine who manages your organization's Microsoft 365 or IT services (usually the IT helpdesk).
Share the specific error code 'AADSTS7000112' and mention that the Fathom service principal is disabled in the resource tenant.
Ask the administrator to review the Enterprise Applications list in the Microsoft Entra admin center and enable user sign-in for Fathom.
Re-enable Fathom in Microsoft Entra ID (For Administrators)
If you possess administrative privileges for the Microsoft 365 tenant, you can directly resolve this error by re-enabling the Fathom enterprise application.
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- 1. Download the installer: Visit the official WPS website and download the free WPS Office installation file.
- 2. Install the software: Run the setup file and follow the straightforward on-screen instructions to install WPS Office on your device.
- 3. Open existing files: Launch WPS Office to instantly open and edit your existing Microsoft Office documents without worrying about tenant sign-in errors.
Frequently Asked Questions
What does Microsoft 365 error AADSTS7000112 mean?
Error AADSTS7000112 means that an application's service principal (its identity within your organization) has been disabled in the Microsoft Entra ID (formerly Azure AD) tenant. As a result, users are blocked from signing into the application using their Microsoft credentials.
Can I fix error AADSTS7000112 myself as a standard user?
No. Standard users do not have the necessary permissions to modify application access policies. You must contact your IT department or a Microsoft 365 global administrator to re-enable the application.
Why can the Fathom bot still join my Zoom meetings if the app is disabled?
The Fathom bot's ability to join meetings often operates independently via Zoom API integrations or scheduled webhooks. However, error AADSTS7000112 specifically blocks the interactive user sign-in process required to access the dashboard and view the saved notes.
How long does it take for the fix to apply once the admin enables the app?
Once the Microsoft 365 administrator sets 'Enabled for users to sign-in?' to 'Yes' in Microsoft Entra ID, the change is usually effective immediately, though it may take a few minutes for the token cache to clear across all Microsoft services.
