Microsoft 365 Error Codes

How to Fix Microsoft 365 Error 2002 or Error Code 105

WPS Content Manager Oct 10, 2026 868 views

Question details

The user needs to resolve Microsoft 365 Error 2002 or Error Code 105 that occurs when multiple family members sign in on the same device.

How to Fix Microsoft 365 Error 2002 or Error Code 105

Product: Microsoft 365 Family
Device & OS: not provided
Scenario: Switching Microsoft 365 accounts between family members on the same shared tablet device.
Observed behavior: The Microsoft 365 subscription stops working, displaying an error message containing a correlation ID, error tag, and Error Code 105 or Error 2002.

Before you start

Before troubleshooting, ensure you have your Microsoft account login credentials handy and check the Microsoft Service Health page to rule out any regional outages.

Solution 1Recommended

Clear Browser Cache and Re-sign Into Microsoft 365

Resolve account conflicts by clearing old session data and signing back in with the correct family subscription credentials.

When multiple users log into different Microsoft accounts on the same device, cached credentials can cause subscription validation to fail.

Sign out of Microsoft 365

Open the Microsoft 365 app or website on the affected device, click on your profile picture, and select Sign Out.

Clear browser cache and cookies

Open your web browser settings, navigate to the privacy or history section, and choose to clear all browsing data, specifically checking the boxes for cache and cookies.

Sign in again

Restart your browser or application, and sign back into Microsoft 365 using the primary family subscription account.

Clear Browser Cache and Re-sign Into Microsoft 365

Regional Outages: If you are located in specific regions like Europe or Africa, this error might be tied to a temporary Microsoft service outage. Check the official service status if signing in fails.

Solution 2

Repair or Reinstall Office Desktop Apps

Fix corrupted installation files or configuration issues causing Error Code 105 on desktop devices.

Solution 3

Contact Microsoft Support with Correlation ID

Seek official assistance if local troubleshooting fails to resolve the subscription validation issue.

Free Microsoft Office alternative

Try WPS Office for a Hassle-Free Experience

If Microsoft 365 account errors like Code 105 or 2002 are preventing you from working, consider switching to WPS Office. It provides a lightweight, reliable, and free alternative that won't lock you out due to complex family subscription conflicts.

1. Download WPS Office: Visit the official WPS website and download the free installer for your operating system.
2. Install the software: Run the downloaded file and follow the simple on-screen instructions to complete the installation.
3. Open existing files: Launch WPS Office and directly open your existing DOCX, XLSX, or PPTX files without any complex account configurations.

Highly compatible with Microsoft Word, Excel, and PowerPoint formats.No complex subscription checks blocking your offline work.Lightweight installation that runs smoothly on all major operating systems.Familiar user interface for seamless migration.

microsoft office alternative - wps office

Frequently Asked Questions

What does Microsoft 365 Error Code 105 mean?

Error Code 105 typically indicates a problem with account authentication, cache conflicts, or a service connection issue, often triggered when switching accounts on a shared device.

Can a regional outage cause Error 2002 in Microsoft 365?

Yes, temporary server outages in certain regions (like parts of Europe and Africa) can prevent subscription validation, resulting in Error 2002 or Error Code 105.

Where do I find the correlation ID for Microsoft Support?

The correlation ID is a unique string of characters displayed at the bottom of the error message screen. You should copy this ID exactly as shown when contacting support.

How can I prevent account conflicts on a shared tablet?

To prevent Microsoft 365 account errors on a shared device, it is recommended to create separate user profiles for each family member on the tablet's operating system instead of signing in and out within the same app.

Microsoft Office Error Codes