Teams Error Codes

How to Fix Microsoft Teams Error Something Went Wrong 58tm1

Maira Mehtab Sep 21, 2026 869 views

Question details

The user is unable to access the Microsoft Teams desktop application using a work or school account due to an error code preventing the login process.

Product: Microsoft Teams
Device & OS: Windows laptop
Scenario: Attempting to log into or launch the Microsoft Teams desktop app for work or school communications.
Observed behavior: The application displays a “Something went wrong [58tm1]” error message and fails to load. Standard troubleshooting steps like Repair, Reset, and restarting the device do not resolve the issue, although the web browser version of Teams works normally.

Before you start

Verify that your work or school account credentials are correct by successfully logging into the web version of Microsoft Teams, and ensure you have administrative access to your Windows settings.

Solution 1Recommended

Disconnect Conflicting Work or School Accounts

Resolve the error by removing outdated or conflicting account credentials from your Windows settings, which forces Teams to authenticate freshly.

The [58tm1] error is commonly caused by corrupted or conflicting identity data stored in Windows. Clearing these old connections allows the Microsoft Teams desktop app to establish a clean login session.

Sign out of Microsoft applications

Open Microsoft Teams and any other Microsoft Office applications, click on your profile picture, and select 'Sign out'.

Open Windows Account Settings

Click the Windows Start menu, go to Settings, select 'Accounts', and then click on 'Access work or school' from the left sidebar.

Disconnect conflicting accounts

Review the list of connected accounts. Select any accounts that are no longer in use or might be causing a conflict, and click the 'Disconnect' button.

Sign in to Teams

Relaunch the Microsoft Teams desktop app and sign in again using your primary work or school account credentials.

Important: Only disconnect accounts that you no longer need active connections for, as this will remove their single sign-on capabilities across the device.

Solution 2

Clear Office Identity Cache (Advanced)

If disconnecting accounts fails, advanced troubleshooting involving the identity cache and AAD Broker Plugin may be required by an IT administrator.

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Frequently Asked Questions

Why does Microsoft Teams work in my browser but not the desktop app?

The web browser version of Teams uses standard web cookies for authentication, bypassing the Windows OS-level cached credentials and the AAD Broker Plugin. The [58tm1] error is specific to local Windows identity corruption, which only affects the desktop app.

Will reinstalling Microsoft Teams fix the 58tm1 error?

In most cases, reinstalling or resetting the Teams app will not fix this error. The issue stems from conflicting account settings or corrupted credential caches within Windows, not the Teams application files themselves.

Is it safe to disconnect a work or school account in Windows Settings?

Yes, disconnecting an account is safe. It simply removes the cached login credentials and access tokens from your device. You can easily reconnect the account later by signing back into a Microsoft application when needed.

Microsoft Office Error Codes