OneDrive Error Codes

How to Fix OneDrive Error 0x800704CF When Internet Works

Phi Hung Vo Sep 27, 2026 870 views

Question details

The user needs to resolve OneDrive error code 0x800704CF, which incorrectly indicates a lack of internet connectivity despite other applications working normally online.

How to Fix OneDrive Error 0x800704CF When Internet Works

Product: Microsoft OneDrive
Device & OS: not provided
Scenario: Attempting to sign in or sync files using the desktop OneDrive client while connected to a functioning network.
Observed behavior: OneDrive displays error 0x800704CF, claiming an internet connection is unavailable, while the rest of the system successfully accesses the internet.

Before you start

Before making system changes, verify your account status by attempting to sign in to OneDrive online via a web browser to ensure the Microsoft service itself isn't experiencing an outage.

Solution 1Recommended

Reset the OneDrive Client

Resetting OneDrive clears its internal cache and network settings, which often resolves false connectivity errors without deleting your files.

Microsoft's official procedure for fixing persistent sync and connection errors is to reset the OneDrive application. This process forces the app to refresh its connection to Microsoft's servers.

Open the Run Dialog

Press the Windows key + R on your keyboard to open the Run dialog box.

Execute the Reset Command

Type '%localappdata%\Microsoft\OneDrive\onedrive.exe /reset' and press Enter.

Restart OneDrive

If the OneDrive cloud icon doesn't reappear in your system tray after a few minutes, open the Start menu, search for OneDrive, and launch it manually.

Files Are Safe: Resetting the OneDrive client does not delete any of your locally saved or cloud files.

Solution 2

Check Network and Security Settings

Security software or custom network routing can block the specific Microsoft sign-in services that OneDrive relies upon.

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Frequently Asked Questions

Why does OneDrive show error 0x800704CF when my internet is working?

This error occurs when the specific Microsoft authentication and sync services are blocked or cannot resolve properly. This is usually caused by outdated DNS caches, proxy settings, VPNs, or corrupted OneDrive app data, even if standard web browsing works fine.

Will resetting OneDrive using the command prompt delete my files?

No. Resetting the OneDrive client only clears the application's temporary configuration files and forces a full re-sync. All your files stored in the cloud and on your local hard drive will remain intact.

What should I do if resetting OneDrive doesn't fix the 0x800704CF error?

If resetting doesn't work, ensure no VPN or proxy is active, check your third-party firewall settings, and confirm you can log into OneDrive via a web browser. If the issue still persists, collect the error details and contact Microsoft Support.

Should I change TLS or DNS settings to fix this OneDrive error?

Avoid changing legacy TLS settings or custom DNS servers unless you are specifically directed to do so by your network administrator or ISP, as this can cause further connectivity issues across other applications.

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