OneDrive Error Codes

How to Fix OneDrive Error Code 0x8004de44 and Sync Problems

Rana Garcia Sep 28, 2026 869 views

Question details

The user is experiencing OneDrive synchronization issues accompanied by error code 0x8004de44 and needs troubleshooting steps to determine if the problem is account, network, or device related.

How to Fix OneDrive Error Code 0x8004de44

Product: Microsoft OneDrive
Device & OS: Windows
Scenario: Attempting to sync files using the OneDrive desktop client.
Observed behavior: OneDrive synchronization stops completely and displays error code 0x8004de44.

Before you start

Ensure you have a stable internet connection and that you are logged into Windows with an administrator account before modifying system network settings.

Solution 1Recommended

Verify Web Access and Check TLS Settings

Test your account via the web browser to isolate the issue, then ensure your system's TLS security protocols are correctly configured.

By testing the web version of OneDrive first, you can determine if the issue is with your Microsoft account or localized to your specific Windows device. If the web version works normally, the issue is likely tied to your computer's internet configuration.

Test OneDrive for the Web

Open an InPrivate or Incognito browser window, navigate to office.com, sign in to your Microsoft account, and select OneDrive. Test if you can successfully upload, download, and edit files.

Open Internet Properties

If OneDrive for the web works, press the Win + R keys on your keyboard to open the Run dialog. Type 'inetcpl.cpl' and press Enter.

Review Advanced TLS Settings

Navigate to the Advanced tab and scroll down to the Security section. Ensure that modern TLS protocols (like TLS 1.2) are checked.

Apply and Restart

Click Apply, then OK to save your changes. Restart your computer to apply the updated network configurations.

Verify Web Access and Check TLS Settings

Security Warning: Avoid changing security settings or enabling older, insecure TLS versions (like TLS 1.0 or 1.1) unless specifically required by your IT administrator or Microsoft Support.

Solution 2

Test with an Alternate Microsoft Account

Determine if the sync error is specific to your primary Microsoft account by testing another one.

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Frequently Asked Questions

What does OneDrive error code 0x8004de44 mean?

This error code typically indicates a connectivity or authentication issue between the OneDrive desktop client and Microsoft's servers, often related to outdated TLS security settings on your Windows device.

Why can I access OneDrive on the web but not on the desktop app?

Web browsers use their own built-in security protocols to connect to cloud services, whereas the desktop app relies on your Windows system settings. If your system's TLS configuration is incorrect, the desktop app may fail while the web version works perfectly.

Will I lose my files if I unlink my OneDrive account to test?

No, unlinking your OneDrive account will not delete your files. It simply stops the syncing process. Your files remain safe in the cloud and locally on your hard drive.

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